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Symptoms

Assume that you have Microsoft SQL Server 2012 PowerPivot for SharePoint 2013 add-in installed on a computer. After you apply Cumulative Update 7 for Microsoft SQL Server 2012, some PowerPivot workbooks cannot perform a data refresh operation in Microsoft SharePoint 2013. Additionally, the following error messages are logged in the SharePoint ULS log:

<Date><Time> w3wp.exe (0x112C) 0x0458 PowerPivot Service Data Refresh 99 Medium The following exception has occured but has been handled, no action is required: System.Runtime.Serialization.SerializationException: There was an error deserializing the object of type Microsoft.AnalysisServices.SPAddin.DataRefresh.DataRefreshSchedule. Data at the root level is invalid. Line 1, position 1167. ---> System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1167. at System.Xml.XmlTextReaderImpl.Throw(String res, String arg) at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace() at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlReader.ReadEndElement() at System.Runtime.Serialization.ClassDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context) at System.Runtime.Serializ... eac56a9c-5e2e-6094-7945-2704e646e1b7
<Date><Time> w3wp.exe (0x112C) 0x0458 PowerPivot Service Data Refresh 99 Medium ...ation.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract) at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator xmlReader, Type declaredType, DataContract dataContract, String name, String ns) at System.Runtime.Serialization.DataContractSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName, DataContractResolver dataContractResolver) at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver) --- End of inner exception stack trace --- at System.Runtime.Serialization.XmlObjectSerializer... eac56a9c-5e2e-6094-7945-2704e646e1b7

<Date><Time> w3wp.exe (0x112C) 0x0458 PowerPivot Service Data Refresh 99 Medium ....ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver) at System.Runtime.Serialization.DataContractSerializer.ReadObject(XmlReader reader) at Microsoft.AnalysisServices.SPAddin.DataRefresh.DataRefreshSchedule.DeserializeDataRefreshScheduleProp(SPListItem item) eac56a9c-5e2e-6094-7945-2704e646e1b7

<Date><Time> w3wp.exe (0x112C) 0x0458 PowerPivot Service Data Refresh 00000 Medium Unable to deserialize the embedded schedule. It will have to be recreated eac56a9c-5e2e-6094-7945-2704e646e1b7

<Date><Time> w3wp.exe (0x112C) 0x0458 PowerPivot Service Data Refresh 42 High Launch of datarefresh processing failed with the following exception eac56a9c-5e2e-6094-7945-2704e646e1b7

01/16/2014 00:36:31.17 w3wp.exe (0x112C) 0x0458 PowerPivot Service Data Refresh 99 High EXCEPTION: Microsoft.AnalysisServices.SPAddin.DataRefreshException: Could not find the schedule for this work item at Microsoft.AnalysisServices.SPAddin.DataRefresh.WorkItem.LoadWorkbookSchedule() at Microsoft.AnalysisServices.SPAddin.DataRefresh.DataRefreshService.Execute() eac56a9c-5e2e-6094-7945-2704e646e1b7

<Date><Time> w3wp.exe (0x112C) 0x0458 PowerPivot Service Data Refresh 97 Medium Following error occured while trying to execute a sql query: System.Data.SqlClient.SqlException (0x80131904): Could not find stored procedure 'DataRefresh.ScheduleRuns'. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose) at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady) at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) at Syste... eac56a9c-5e2e-6094-7945-2704e646e1b7

<Date><Time> w3wp.exe (0x112C) 0x0458 PowerPivot Service Data Refresh 97 Medium ...m.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at Microsoft.AnalysisServices.SPAddin.MTSAccessorBase.ExecuteNonQuery(String commandText, CommandType commandType, SqlParameter[] paramArray) Client... eac56a9c-5e2e-6094-7945-2704e646e1b7

Note This issue typically occurs if the serialized length of the data refresh schedule is too short compared to the original length.

Cause

This issue occurs because the Custom Properties on the Excel workbook are not correctly cleared before you set a new serialized schedule. This causes an extra custom property to remain after you set the new schedule. Therefore, the new schedule fails.

Resolution

Cumulative update information

The issue was first fixed in the following cumulative update of SQL Server.

Cumulative Update 9 for SQL Server 2012 SP1

About cumulative updates for SQL Server

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Each new cumulative update for SQL Server contains all the hotfixes and all the security fixes that were included with the previous cumulative update. Check out the latest cumulative updates for SQL Server:
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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Workaround

To work around this issue, follow these steps:
  1. Open the workbook in Microsoft Excel 2013.
  2. On the File menu, click Info.
  3. Click Properties, and then click Advanced Properties.
  4. In the Advanced Properties dialog box, click the Custom tab. Then, click each property in the Properties list that has a name that resembles pppDRSplitSchedulePrefix and is followed by a number.

    Note Make sure that you click Delete to remove that property before you go to the next property.
  5. Click OK.
  6. Resave the file to SharePoint. Or, save the file locally, and then upload it to SharePoint.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2927748 - Last Review: March 17, 2014 - Revision: 3.0
Applies to
  • Microsoft SQL Server 2012 Service Pack 1, when used with:
    • Microsoft SQL Server 2012 Developer
    • Microsoft SQL Server 2012 Enterprise
    • Microsoft SQL Server 2012 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2927748

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