Article ID: 2960387 - View products that this article applies to.
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Symptoms

Assume that you have BitLocker Drive Encryption enabled on a computer that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. When Windows enters the automatic repair process for a failure during start or shutdown, you are prompted for a BitLocker recovery key to unlock the volume.

Resolution

To resolve this issue, install update rollup 2962409. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2960387 - Last Review: June 10, 2014 - Revision: 1.0
Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows RT 8.1
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseadvanced KB2960387

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