Symptoms
When you are viewing a shared desktop or a shared application in Microsoft Lync 2013, Lync 2013 crashes. Additionally, you may receive an error message that resembles the following:
Problem signature:Problem Event Name: APPCRASHApplication Name: lync.exeApplication Version: VersionNumberApplication Timestamp: 52b0af33Fault Module Name: RTMPLTFM.dllFault Module Version: VersionNumberFault Module Timestamp: 52e08c1fException Code: c0000005Exception Offset: 001e1147OS Version:Â VersionNumberLocale ID: 1033
Resolution
To resolve this issue, install the following update:
2889929 October 2014 update for Lync 2013 (KB2889929)
