Article ID: 307818 - Last Review: January 31, 2007 - Revision: 4.3

OFF: Error Message When You Click a Hyperlink in an Office Document

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This article was previously published under Q307818
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SYMPTOMS

When you click a hyperlink in a Microsoft Office document in an Office program, you may receive an error message similar to the following:
This operation has been canceled due to restrictions on this computer. Please contact your system administrator.
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CAUSE

This behavior can occur when both of the following conditions are true:
  • You installed one of the following programs: Office XP or Microsoft Internet Explorer 5.5 SP-1.

    -and-
  • The following registry key does not exist:
    HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
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RESOLUTION

To resolve this behavior, follow these steps:
  1. Start Microsoft Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the Programs tab, click Reset Web Settings.
  4. Click to clear the Also reset my home page check box.
  5. Click Yes.
  6. Restart the computer.
When you reset the Web settings, the missing registry key is restored.
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APPLIES TO
  • Microsoft Word 2002 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Publisher 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
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Keywords: 
kbprb KB307818
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