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How to troubleshoot sound problems in Windows XP
Article ID: 307918 - View products that this article applies to.
This article was previously published under Q307918
To continue receiving security updates for Windows, make sure you're running Windows XP with Service Pack 3 (SP3). For more information, go to the following Microsoft wesite: Support is ending for some versions of Windows
You may experience any of the following symptoms on your Windows XP-based computer:
This article presents three methods to help you resolve sound issues. Try the methods in the order in which they are presented. If one does not work, try the next. After you try each method, determine whether you can hear sound. To do this, play an audio file by using a program such as Windows Media Player.
Note Make sure that the output device (speakers or headphones) are plugged in and turned on. Also, make sure that the output device is not on mute and that the volume on the output device and on the program volume control is set high enough so that you can hear sound.
Method 1: Use the Windows XP Sound Troubleshooter
How to fix it automaticallyTo fix this problem automatically, click the Fix It button, and then click the Run Now button. Then, follow the steps in the Fix It wizard.
Fix this problem
Microsoft Automated Troubleshooting Services: Diagnose and fix sound playback issues
Note This wizard may be in English only. However, the automatic fix works for all language versions of Windows.
How to fix it manually
Windows XP includes a troubleshooting program that can help you resolve your sound issues. Start the Windows XP Sound Troubleshooter automatically or manually, and then answer each question on-screen to try to find a resolution.
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Step 1: Start the Sound Troubleshooter
If you are already familiar with Windows XP Help and Support Center, click the following link to start the Sound Troubleshooter:
Alternatively, start the Sound Troubleshooter manually. To do this, follow these steps:
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Method 2: Update sound driversOut-of-date sound drivers may cause sound problems. Check whether an updated sound driver is available. You can use Microsoft Update to help you determine your current sound driver and if an update is available. Then contact the sound driver hardware or the computer manufacturer to request an updated sound driver.
To find out whether applicable driver updates are available, visit the following Microsoft Windows Update website:
For information about your hardware manufacturer, go to the following Microsoft website:
Method 3: Update your Media Player softwareIf the sound problem that you are experiencing occurs when you use a media player such as Microsoft Windows Media Player, try updating your media player software. To obtain the latest version of the Windows Media Player, visit the following Microsoft Web site:
Note The latest version working on Windows XP is Windows Media Player 11.
Determine whether you can now hear sound. If you can hear sound, the issue is resolved.
Method 4: Try another sound deviceIf possible, plug a different output device into the computer. For example, if you have been using speakers, try a different pair of speakers or a set of headphones to make sure that the problem is not related to the device itself.
Determine whether you can hear sound. If you can hear sound, there is a problem with the original output device and the issue is resolved.
If these methods did not work for you, you can use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web sites provide include the following:
For more information about how to troubleshoot sound issues in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/279819/ )ISA non-plug and play sound cards are not detected
(http://support.microsoft.com/kb/306317/ )Troubleshooting playback in Windows Media Player for Windows XP
(http://support.microsoft.com/kb/236396/ )Windows Media Player cannot play back the audio stream
(http://support.microsoft.com/kb/812394/ )How to troubleshoot sound-related issues in Microsoft games