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This article describes an issue in which the File contents option is always selectable, Start screen becomes blank, or computer freezes during startup in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. An update is available to fix these issues. Before you install this update, see the Prerequisites section.

Issue 1

Assume that you use File Explorer to search for text within files, and that you have the File contents option selected under Advanced Options on the Search tab. In this situation, the search results aren't correct if the Windows Search service is disabled on your computer.

Issue 2

Start screen becomes blank when the following Group Policies is enabled:

  • User Configuration\Administrative Templates\Start Menu and Taskbar\Remove common program groups from Start Menu

  • User Configuration\Administrative Templates\Start Menu and Taskbar\Remove user's folders from the Start Menu

Additionally, there's no app tiles listed when you select the down arrow on Start screen. And neither the Power button nor the user tile responds.

Issue 3

Computer freezes during startup when the following Group Policy is enabled:

  • User Configuration\Administrative Templates\System\Download missing COM components

How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

Note The update for Windows RT 8.1 can be got only from Windows Update.

For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16xxx

    Windows RT 8.1

    RTM

    GDR

    6.3.960 0.17xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.18xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Actxprxy.dll

6.3.9600.18231

1,064,448

08-Feb-2016

19:02

Not applicable

Appxalluserstore.dll

6.3.9600.17484

137,544

08-Nov-2014

11:11

Not applicable

Appxprovisioning.xml

Not applicable

630

18-Jun-2013

14:47

Not applicable

Appxdeploymentclient.dll

6.3.9600.18231

188,928

08-Feb-2016

19:06

Not applicable

Appxdeploymentextensions.dll

6.3.9600.18231

730,624

08-Feb-2016

18:44

Not applicable

Appxdeploymentserver.dll

6.3.9600.18231

1,059,328

08-Feb-2016

18:53

Not applicable

Appxupgrademigrationplugin.dll

6.3.9600.16384

161,128

22-Aug-2013

03:54

Not applicable

Prod_appxdeploymentserver.ptxml

Not applicable

813

21-Aug-2013

23:33

Not applicable

Settings.dat

Not applicable

8,192

18-Jun-2013

14:47

Not applicable

Explorerframe.dll

6.3.9600.18231

2,371,072

08-Feb-2016

19:54

Not applicable

Explorer-ppdlic.xrm-ms

Not applicable

3,107

08-Feb-2016

20:35

Not applicable

Explorer.exe

6.3.9600.18231

2,167,760

09-Feb-2016

01:42

Not applicable

Hgcpl.dll

6.3.9600.18231

466,944

08-Feb-2016

18:55

Not applicable

Settingshandlers.dll

6.3.9600.18231

2,129,920

08-Feb-2016

18:45

Not applicable

Windows.ui.settingshandlers.pri

Not applicable

121,176

23-Aug-2014

04:27

Not applicable

Systemsettingsadminflows.exe

6.3.9600.18231

231,456

09-Feb-2016

01:42

Not applicable

Systemsettingsadminflowui.dll

6.3.9600.18231

1,883,136

08-Feb-2016

18:51

Not applicable

Windows.ui.settingsadminflowui.pri

Not applicable

231,480

14-Nov-2014

03:33

Not applicable

Settingmonitor.dll

6.3.9600.18231

133,632

08-Feb-2016

18:52

Not applicable

Settingsynccore.dll

6.3.9600.18231

586,240

08-Feb-2016

18:49

Not applicable

Settingsynccore.ptxml

Not applicable

1,490

21-Aug-2013

23:42

Not applicable

Settingsynchost.exe

6.3.9600.18231

465,408

08-Feb-2016

18:57

Not applicable

Settingsync.dll

6.3.9600.18231

477,184

08-Feb-2016

18:47

Not applicable

Shell32.dll

6.3.9600.18231

18,375,560

09-Feb-2016

01:42

Not applicable

Windows.systemtoast.explorer.lnk

Not applicable

1,450

21-Aug-2013

23:43

Not applicable

Windowsshell.manifest

Not applicable

670

18-Jun-2013

14:54

Not applicable

Stobject.dll

6.3.9600.18231

284,160

08-Feb-2016

18:53

Not applicable

Themecpl.dll

6.3.9600.18231

2,488,320

08-Feb-2016

19:30

Not applicable

Themecpl.ptxml

Not applicable

3,485

21-Aug-2013

23:34

Not applicable

Twinui.appcore.dll

6.3.9600.18231

773,632

08-Feb-2016

18:50

Not applicable

@tileempty1x1image.png

Not applicable

120

18-Jun-2013

14:58

Not applicable

Twinui.dll

6.3.9600.18231

11,881,472

08-Feb-2016

18:53

Not applicable

Windows.systemtoast.autoplay.lnk

Not applicable

1,454

21-Aug-2013

23:32

Not applicable

Windows.systemtoast.devices.lnk

Not applicable

1,446

21-Aug-2013

23:32

Not applicable

Windows.systemtoast.share.lnk

Not applicable

1,547

21-Aug-2013

23:32

Not applicable

Usercpl.dll

6.3.9600.18231

1,116,160

08-Feb-2016

19:15

Not applicable

Usercpl.ptxml

Not applicable

789

21-Aug-2013

23:35

Not applicable

Appxalluserstore.dll

6.3.9600.17484

143,360

08-Nov-2014

02:17

x86

Appxprovisioning.xml

Not applicable

630

18-Jun-2013

12:21

Not applicable

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

Actxprxy.dll

6.3.9600.18124

1,048,576

09-Nov-2015

23:25

x86

Appxalluserstore.dll

6.3.9600.17484

143,360

08-Nov-2014

02:17

x86

Appxprovisioning.xml

Not applicable

630

18-Jun-2013

12:21

Not applicable

Appxdeploymentclient.dll

6.3.9600.17415

214,016

29-Oct-2014

00:58

x86

Appxdeploymentextensions.dll

6.3.9600.18231

768,512

08-Feb-2016

19:30

x86

Appxdeploymentserver.dll

6.3.9600.18231

1,175,040

08-Feb-2016

19:37

x86

Appxupgrademigrationplugin.dll

6.3.9600.17415

158,720

29-Oct-2014

01:34

x86

Prod_appxdeploymentserver.ptxml

Not applicable

813

21-Aug-2013

23:39

Not applicable

Settings.dat

Not applicable

8,192

18-Jun-2013

12:21

Not applicable

Explorerframe.dll

6.3.9600.18231

2,712,576

08-Feb-2016

20:55

x86

Explorer-ppdlic.xrm-ms

Not applicable

3,107

08-Feb-2016

21:58

Not applicable

Explorer.exe

6.3.9600.18231

2,412,576

09-Feb-2016

01:31

x86

Hgcpl.dll

6.3.9600.18231

539,648

08-Feb-2016

19:40

x86

Settingshandlers.dll

6.3.9600.18231

2,241,024

08-Feb-2016

19:32

x86

Windows.ui.settingshandlers.pri

Not applicable

121,176

24-Jul-2014

07:03

Not applicable

Systemsettingsadminflows.exe

6.3.9600.18231

223,680

09-Feb-2016

01:36

x86

Systemsettingsadminflowui.dll

6.3.9600.18231

1,619,968

08-Feb-2016

19:36

x86

Windows.ui.settingsadminflowui.pri

Not applicable

231,480

14-Nov-2014

04:42

Not applicable

Settingmonitor.dll

6.3.9600.18231

141,312

08-Feb-2016

19:37

x86

Settingsynccore.dll

6.3.9600.18231

667,648

08-Feb-2016

19:34

x86

Settingsynccore.ptxml

Not applicable

1,490

21-Aug-2013

23:49

Not applicable

Settingsynchost.exe

6.3.9600.18231

524,288

08-Feb-2016

19:43

x86

Settingsync.dll

6.3.9600.18231

520,192

08-Feb-2016

19:33

x86

Shell32.dll

6.3.9600.18231

19,794,896

09-Feb-2016

01:31

x86

Windows.systemtoast.explorer.lnk

Not applicable

1,450

21-Aug-2013

23:49

Not applicable

Windowsshell.manifest

Not applicable

670

18-Jun-2013

12:32

Not applicable

Stobject.dll

6.3.9600.18231

305,152

08-Feb-2016

19:39

x86

Themecpl.dll

6.3.9600.18231

2,551,808

08-Feb-2016

20:15

x86

Themecpl.ptxml

Not applicable

3,485

21-Aug-2013

23:40

Not applicable

Twinui.appcore.dll

6.3.9600.18231

954,880

08-Feb-2016

19:35

x86

@tileempty1x1image.png

Not applicable

120

18-Jun-2013

12:36

Not applicable

Twinui.dll

6.3.9600.18231

12,879,360

08-Feb-2016

19:48

x86

Windows.systemtoast.autoplay.lnk

Not applicable

1,454

21-Aug-2013

23:38

Not applicable

Windows.systemtoast.devices.lnk

Not applicable

1,446

21-Aug-2013

23:38

Not applicable

Windows.systemtoast.share.lnk

Not applicable

1,547

21-Aug-2013

23:38

Not applicable

Usercpl.dll

6.3.9600.18231

1,197,056

08-Feb-2016

20:02

x86

Usercpl.ptxml

Not applicable

789

21-Aug-2013

23:41

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Actxprxy.dll

6.3.9600.18231

2,880,000

08-Feb-2016

17:15

x64

Appxalluserstore.dll

6.3.9600.17484

166,912

08-Nov-2014

02:38

x64

Appxprovisioning.xml

Not applicable

630

18-Jun-2013

14:45

Not applicable

Appxdeploymentclient.dll

6.3.9600.17415

268,800

29-Oct-2014

01:17

x64

Appxdeploymentextensions.dll

6.3.9600.18231

955,392

08-Feb-2016

16:44

x64

Appxdeploymentserver.dll

6.3.9600.18231

1,348,096

08-Feb-2016

16:53

x64

Appxupgrademigrationplugin.dll

6.3.9600.17415

193,024

29-Oct-2014

02:11

x64

Prod_appxdeploymentserver.ptxml

Not applicable

813

22-Aug-2013

06:44

Not applicable

Settings.dat

Not applicable

8,192

18-Jun-2013

14:46

Not applicable

Explorerframe.dll

6.3.9600.18231

3,120,640

08-Feb-2016

18:50

x64

Explorer-ppdlic.xrm-ms

Not applicable

3,107

08-Feb-2016

20:50

Not applicable

Explorer.exe

6.3.9600.18231

2,757,616

09-Feb-2016

01:31

x64

Hgcpl.dll

6.3.9600.18231

599,552

08-Feb-2016

17:00

x64

Settingshandlers.dll

6.3.9600.18231

2,819,584

08-Feb-2016

16:47

x64

Windows.ui.settingshandlers.pri

Not applicable

121,176

24-Jul-2014

07:09

Not applicable

Systemsettingsadminflows.exe

6.3.9600.18231

273,264

09-Feb-2016

01:31

x64

Systemsettingsadminflowui.dll

6.3.9600.18231

2,171,904

08-Feb-2016

16:53

x64

Windows.ui.settingsadminflowui.pri

Not applicable

231,480

14-Nov-2014

06:29

Not applicable

Settingmonitor.dll

6.3.9600.18231

173,056

08-Feb-2016

16:55

x64

Settingsynccore.dll

6.3.9600.18231

841,728

08-Feb-2016

16:50

x64

Settingsynccore.ptxml

Not applicable

1,490

22-Aug-2013

06:53

Not applicable

Settingsynchost.exe

6.3.9600.18231

653,824

08-Feb-2016

17:02

x64

Settingsync.dll

6.3.9600.18231

655,872

08-Feb-2016

16:48

x64

Shell32.dll

6.3.9600.18231

22,365,472

09-Feb-2016

01:31

x64

Windows.systemtoast.explorer.lnk

Not applicable

1,450

22-Aug-2013

06:54

Not applicable

Windowsshell.manifest

Not applicable

670

18-Jun-2013

15:00

Not applicable

Stobject.dll

6.3.9600.18231

336,384

08-Feb-2016

16:58

x64

Themecpl.dll

6.3.9600.18231

2,592,256

08-Feb-2016

17:55

x64

Themecpl.ptxml

Not applicable

3,485

22-Aug-2013

06:45

Not applicable

Twinui.appcore.dll

6.3.9600.18231

1,220,096

08-Feb-2016

16:50

x64

@tileempty1x1image.png

Not applicable

120

18-Jun-2013

15:04

Not applicable

Twinui.dll

6.3.9600.18231

14,466,560

08-Feb-2016

17:12

x64

Windows.systemtoast.autoplay.lnk

Not applicable

1,454

22-Aug-2013

06:43

Not applicable

Windows.systemtoast.devices.lnk

Not applicable

1,446

22-Aug-2013

06:43

Not applicable

Windows.systemtoast.share.lnk

Not applicable

1,547

22-Aug-2013

06:43

Not applicable

Usercpl.dll

6.3.9600.18231

1,278,464

08-Feb-2016

17:33

x64

Usercpl.ptxml

Not applicable

789

22-Aug-2013

06:46

Not applicable

Appxdeploymentclient.dll

6.3.9600.17415

214,016

29-Oct-2014

00:58

x86

Explorerframe.dll

6.3.9600.18231

2,712,576

08-Feb-2016

20:55

x86

Explorer.exe

6.3.9600.18231

2,412,576

09-Feb-2016

01:31

x86

Shell32.dll

6.3.9600.18231

19,794,896

09-Feb-2016

01:31

x86

Twinui.appcore.dll

6.3.9600.18231

954,880

08-Feb-2016

19:35

x86

@tileempty1x1image.png

Not applicable

120

18-Jun-2013

12:36

Not applicable

Twinui.dll

6.3.9600.18231

12,879,360

08-Feb-2016

19:48

x86

Actxprxy.dll

6.3.9600.18124

1,048,576

09-Nov-2015

23:25

x86

Appxalluserstore.dll

6.3.9600.17484

143,360

08-Nov-2014

02:17

x86

Appxprovisioning.xml

Not applicable

630

18-Jun-2013

12:21

Not applicable

Hgcpl.dll

6.3.9600.18231

539,648

08-Feb-2016

19:40

x86

Settingmonitor.dll

6.3.9600.18231

141,312

08-Feb-2016

19:37

x86

Settingsynccore.dll

6.3.9600.18231

667,648

08-Feb-2016

19:34

x86

Settingsynccore.ptxml

Not applicable

1,490

21-Aug-2013

23:49

Not applicable

Settingsynchost.exe

6.3.9600.18231

524,288

08-Feb-2016

19:43

x86

Settingsync.dll

6.3.9600.18231

520,192

08-Feb-2016

19:33

x86

Stobject.dll

6.3.9600.18231

305,152

08-Feb-2016

19:39

x86

Themecpl.dll

6.3.9600.18231

2,551,808

08-Feb-2016

20:15

x86

Themecpl.ptxml

Not applicable

3,485

21-Aug-2013

23:40

Not applicable

Usercpl.dll

6.3.9600.18231

1,197,056

08-Feb-2016

20:02

x86

Usercpl.ptxml

Not applicable

789

21-Aug-2013

23:41

Not applicable


Windows RT 8.1

File property

Value

File name

Arm_0d9fc049847756093584350ade5f7898_31bf3856ad364e35_6.3.9600.18231_none_7670e1581b8bcbea.manifest

File version

Not applicable

File size

1,033

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_32bd18f78539039f45fd946bafa637fa_31bf3856ad364e35_6.3.9600.18231_none_c94833049cc246a1.manifest

File version

Not applicable

File size

701

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_347379d338cbb91ff3060079ab4beeca_31bf3856ad364e35_6.3.9600.18231_none_961d500e8e90097a.manifest

File version

Not applicable

File size

703

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_3a9f6375b1690c8e56de3404399674b2_31bf3856ad364e35_6.3.9600.18231_none_08deaad951f30edb.manifest

File version

Not applicable

File size

696

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_3ac656fc7d9af4d99d65fba558f6fb0a_31bf3856ad364e35_6.3.9600.18231_none_0b725528715db85b.manifest

File version

Not applicable

File size

703

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_3e0c96a32cdb805f9e5739812c19daed_31bf3856ad364e35_6.3.9600.18231_none_e055fe0cb54ddcd0.manifest

File version

Not applicable

File size

700

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_4c25102cf3e0e2a16817868837ab7620_31bf3856ad364e35_6.3.9600.18231_none_f95a41a5839f3f71.manifest

File version

Not applicable

File size

702

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_4c7e0ce8cd8ea8c331ea3195c5e7dacd_31bf3856ad364e35_6.3.9600.18231_none_8c05adb5d31bce3c.manifest

File version

Not applicable

File size

702

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_4d046e6b42a24a13e392d3553492f1b6_31bf3856ad364e35_6.3.9600.18231_none_17344e3b70cf872c.manifest

File version

Not applicable

File size

710

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_5f3b44004dc4c57f1f5dd1d8a6303091_31bf3856ad364e35_6.3.9600.18231_none_92d434662331b7e8.manifest

File version

Not applicable

File size

713

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_86efad0df2911ba03a9dc48ac11eab01_31bf3856ad364e35_6.3.9600.18231_none_9b5de623bf10c93d.manifest

File version

Not applicable

File size

696

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_970e4bff23b77817109343bda9bf8f35_31bf3856ad364e35_6.3.9600.18231_none_752cee94431df540.manifest

File version

Not applicable

File size

695

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_c05d6ab80be841e40d2b36a9547ca34b_31bf3856ad364e35_6.3.9600.18231_none_6f521d32227faf30.manifest

File version

Not applicable

File size

695

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_c2cc92d5621d8c070ee6ef4ca5ed3678_31bf3856ad364e35_6.3.9600.18231_none_5123898cb5b32799.manifest

File version

Not applicable

File size

699

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_d66905b1a3390cfb03f9f66e65179763_31bf3856ad364e35_6.3.9600.18231_none_db2a9115876048f5.manifest

File version

Not applicable

File size

719

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_ed2c281bfb1fe31748c5d96816e809df_31bf3856ad364e35_6.3.9600.18231_none_f595e90938b7b57e.manifest

File version

Not applicable

File size

696

Date (UTC)

09-Feb-2016

Time (UTC)

01:55

Platform

Not applicable

File name

Arm_ef55ec6bc3454b8a6d3da2c923edcbe3_31bf3856ad364e35_6.3.9600.18231_none_17e6466db1dfded4.manifest

File version

Not applicable

File size

1,762

Date (UTC)

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