Your CD or DVD drive is not recognized by Windows or other programs

1. Verify the drive is activated in the BIOS. BIOS systems vary by device. If you are not sure how to verify the drive settings in your device’s BIOS, contact the manufacturer of your device.

2. Also, verify with the manufacturer of the computer if the drive came with it, or the manufacturer of the drive if it was purchased separately that the chipset drivers for the device are current.

If your problem is not solved, try the next method.

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.

To reinstall the driver, follow these steps:

1. Press the Windows logo key, type Device Manager, and press Enter. 

2. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall device. 

3. When you are prompted to confirm that you want to remove the device, select Uninstall.

4. Restart the computer.

After the computer restarts, the drivers is automatically installed.

If your problem is not solved, try the next method.

To remove and reinstall IDE/ATAPI driver, follow these steps:

1. Press the Windows logo key and type Device Manager and press Enter. 

2. Select the View menu. Choose Show Hidden Devices.

3. Expand IDE/ATAPI Controllers, and then:

   • Select and right-click ATA Channel 0, and then click Uninstall

   • Select and right-click ATA Channel 1, and then click Uninstall

   • Select and right-click Standard Dual Channel PCI IDE Controller, and then click Uninstall

   • If there are additional entries, right-click them and then choose Uninstall

4. Reboot the device.

After the computer restarts, the drivers is automatically installed.

If your problem is not solved, try the next method.

This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.

2. Type regedit in the Run dialog box, then press Enter. In the confirm dialog, select Yes. 

3. In the navigation pane, locate and then select the following registry subkey:

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

4. In the right pane, select UpperFilters.
   
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.

5. On the Edit menu, select Delete.

6. When you are prompted to confirm the deletion, select Yes.

7. In the right pane, select LowerFilters.
   
   Note If you do not see the LowerFilters registry entry, go to the next method.

8. On the Edit menu, select Delete.

9. When you are prompted to confirm the deletion, select Yes.

10. Exit Registry Editor.

11. Restart the computer.

Note:  To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.

Important:

• Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

• After trying this method, some apps, such as CD or DVD recording software, might not work correctly. If so, try uninstalling and reinstalling the affected app. Check with the creator of the app to see if there is an updated version.