When you try to install a
program, such as Microsoft Plus! for Windows XP or Microsoft
Office 2003, in Microsoft Windows XP, you may receive the following error
The Windows Installer Service could not be
accessed. This can occur if you are running Windows in safe mode, or
if the Windows Installer is not correctly installed. Contact your support
personnel for assistance.
At the command prompt, typemsiexec.exe
/unregister, and then press ENTER.
Type msiexec /regserver, and then
Verify that the SYSTEM account has full control access
permissions to the
hive in the Windows
registry. In some cases, you may also have to add Administrator accounts. To do
so:Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
Click Start, click
Run, type regedit in the
Open box, and then click OK.
Click the following registry hive:
On the Edit menu, click
If SYSTEM is not listed in the
Group or user names list, click Add, make
sure that the local computer name appears in the From this
location box, type system in the Enter
the object names to select box, click Check Names,
and then click OK.
Click SYSTEM in the Group or
user names list, and then select the Full Control
check box under Allow in the Permissions for
Click Apply, click
OK, and then quit Registry Editor.
Restart the computer. If the problem is not resolved,
repair Windows XP.
For more information about how to repair Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: