Article ID: 318030 - View products that this article applies to.
This article was previously published under Q318030
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Symptoms

On Windows XP-based computers that are configured as members of a workgroup in a peer-to-peer network environment, you may experience one or more of the following symptoms:
  • You cannot access shared folders or files.
  • You cannot locate other computers in the workgroup.
  • You receive the following error message when you double-click the workgroup in My Network Places:
    Workgroup Name is not accessible. You may not have permission to use this network resource.
Note In a peer-to-peer network, each computer is equal and can initiate communications. In this manner, it differs from a client/server network.

Cause

This behavior may occur if all the following conditions are true:
  • NetBIOS over TCP/IP is not turned on (enabled) on one or more computers in the workgroup.
  • The Computer Browser service is not started or is turned off on one or more computers in the workgroup.
This behavior may also occur if File and Print Sharing for Microsoft Networks is not installed or is blocked by Windows Firewall.

Resolution

To have us enable NetBIOS over TCP/IP and start the Computer Browser service for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50393


Notes
  • You must have Windows XP Service Pack 3 installed to run the Fix it solution.
  • You must have the network connection enabled to run the Fix it solution.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.



Let me fix it myself

Method 1: Enable NetBIOS over TCP/IP and start the Computer Browser service

To resolve this issue, make sure that NetBIOS over TCP/IP is turned on and that the Computer Browser service is running on each computer in the workgroup. To do this, follow these steps.

Step 1: Enable NetBIOS over TCP/IP

  1. Click Start, click Control Panel, and then click Network and Internet Connections.
  2. Click Network Connections.
  3. Right-click Local Area Connection, and then click Properties.
  4. Click Internet Protocol (TCP/IP), and then click Properties.
  5. Click the General tab, and then click Advanced.
  6. Click the WINS tab.
  7. Under NetBIOS setting, click Enable NetBIOS over TCP/IP, and then click OK two times.
  8. Click Close to close the Local Area Connection Properties dialog box.
  9. Close the Network Connections window.

Step 2: Start the Computer Browser service

  1. Click Start, right-click My Computer, and then click Manage.
  2. Double-click Services and Applications.
  3. Double-click Services.
  4. On the right side, right-click Computer Browser, and then click Start.
  5. Close the Computer Management window.

Method 2: Install File and Print Sharing and make sure that it is not blocked by Windows Firewall

Step 1: Install File and Print Sharing for Microsoft Networks

  1. Click Start, click Run, type ncpa.cpl, and then click OK.
  2. Right-click Local Area Connection, and then click Properties.
  3. Click the General tab, and then click Install.
  4. Click Service, and then click Add.
  5. In the Network Service list, click File and Print Sharing for Microsoft Networks, and then click OK.
  6. Click Close.

Step 2: Make sure that File and Printer Sharing is not blocked by Windows Firewall

  1. Click Start, click Run, type firewall.cpl, and then click OK.
  2. On the General tab, make sure that the Don't allow exceptions check box is not selected.
  3. Click the Exceptions tab.
  4. On the Exceptions tab, make sure that the File and Printer Sharing check box is selected, and then click OK.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an e-mail.

More information

The Computer Browser service maintains an updated list of computers on the network, and it supplies this list to computers that are designated as browsers. If this service is stopped, the list is neither updated nor maintained. If this service is turned off, any services that explicitly depend on it do not start.

For more information about the Network Setup Wizard in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
308522 Description of the Network Setup Wizard in Windows XP
For more information about how to connect to network resources in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
311079 How to connect to network resources in Windows XP without mapping a drive or a port
For more information about file sharing in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
304040 How to configure file sharing in Windows XP
For more information about how to set up workgroups in Windows XP Home Edition, click the following article number to view the article in the Microsoft Knowledge Base:
813936 How to set up a small network with Windows XP Home Edition (PART 1)

Properties

Article ID: 318030 - Last Review: April 25, 2013 - Revision: 8.0
Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbfixme kbmsifixme kbresolve kbacwsurvey kberrmsg kbnetwork kbprb KB318030

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