Error Message: VPN Connection Error 800: Unable to Establish Connection

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This article was previously published under Q319108

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SYMPTOMS

When you try to establish a virtual private network (VPN) connection, you may receive the following error message:

Error 800: Unable to establish connection

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This issue may be caused by a router that has outdated firmware. For example, this issue may occur if you are using a Cisco router with firmware that is dated 2000 or earlier.

To verify that this is the cause, look at a network trace. The Cisco device advertises a 0 window size in the TCP handshake on port 1723.

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RESOLUTION

To resolve this issue, contact the manufacturer of the router for possible upgrades. For information about how to contact the manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

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MORE INFORMATION

For additional information about how to configure VPN connections in Windows XP, click the article numbers below to view the articles in the Microsoft Knowledge Base:

314076 (http://support.microsoft.com/kb/314076/EN-US/ ) HOW TO: Configure a Connection to a Virtual Private Network

305550 (http://support.microsoft.com/kb/305550/EN-US/ ) HOW TO: Configure a VPN Connection to Your Corporate Network in Windows XP Professional

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