Article ID: 810894 - View products that this article applies to.
When you try to start or stop the Print Spooler service, or when you click Start and then click Printers and Faxes, you may receive the following error message:
When you try to print, you receive the following error message:
Spooler subsystem app has encountered a problem and needs to close.
Operation cannot be completed.
This issue may occur if a third-party printer driver or service affects the functionality of a newly installed printer.
For example, this issue may occur if the Lexmark custom printer driver (LexBce) is installed on your computer when you add another printer.
To resolve this issue, follow the steps presented. You may find it easier to follow the steps if you print this article first.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Step 1: Start the computer in safe modeStart the computer in safe mode in order to remove spool files. To do this, follow these steps:
Step 2: Delete the spool printer and driver filesIn safe mode, delete the spool printer and driver files. To do this, start Microsoft Windows Explorer, and then delete all the files and the folders in the following two folders (where C: is the drive where Windows XP is installed):
Step 3: Edit the registryWarning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
First, remove the Windows NT subkeysRemove the potentially problematic registry entries for Windows NT x86 service subkeys. These may have been installed by third-party printer setup programs and may be interfering with the print spool service. Follow these steps to keep the drivers, print spools, and registry entries that were included with Windows and to remove all other drivers, print spools, and registry entries that may be causing issues.
Second, remove registry entries for the default print monitorsRemove the potentially problematic print monitor subkeys that may be interfering with the printer that you want to use. These may have been installed by third-party printer setup programs. Follow these steps to keep the print monitors and registry entries that were included with Windows and to remove all other print monitors and registry entries that may be causing issues.
Step 4: Install the printer and print a test pageReconnect the printer cable to the computer, install the printer according to the manufacturer’s instructions, and then try to print a test page.
If you still cannot print, or if you are still receiving the spool error, go to the "Next Steps" section.
If these methods did not work for you, you can use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web sites provide include the following:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For troubleshooting steps and an automatic fix for common printer problems in Windows, please see the following Microsoft web page:
Troubleshooter: Printer problems in Windows