Article ID: 823822 - View products that this article applies to.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows Registry
When you start Microsoft Word, you receive one of the following error messages:
There is not enough disk space to run Word
Out of memory
If you click OK to acknowledge the unhandled exception error message, you receive an error message similar to the following:
Unhandled exception: c0000005 at address 10016b8
This program has encountered a problem and needs to close. App name: stgmontr.exe; mod name: pgsdk.dll
This issue may occur if the DelFin Media Viewer program is installed on your computer.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, follow these steps:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.