Article ID: 831429 - View products that this article applies to.
When you try to download an update from the Windows Update Web site on a Windows 2000-based computer or a Windows XP-based computer, you may experience either of the following symptoms:
This issue may occur if there are corrupted or unregistered system files on your computer.
To resolve this issue, use the following methods as appropriate for your operating system in the order that they are presented.
Windows XPTo check the system files, follow these steps:
Method 1: Register your system filesTo register your system files, follow these steps:
Method 2: Run the Internet Explorer Repair ToolTo run the Internet Explorer Repair Tool, follow these steps:
Method 3: Install Microsoft XML ParserTo obtain the latest version of the Microsoft XML Parser, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx? FamilyId=2CF40AE6-368C-4B6B-A185-2DFA92FB7993&displaylang=enAfter you install the XML Parser, try to connect to the Windows Update site.
Article ID: 831429 - Last Review: September 14, 2010 - Revision: 3.0
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