Article ID: 833766 - View products that this article applies to.
When you try to access the Microsoft Windows Update Web site, you may receive the following error message:
You may also receive the following error message:
Windows has encountered an error and cannot display the requested page.
You may also receive the following entry in the Windows Update.log file:
0x800a01AD ActiveX component can't create object.
Error IUENGINE Determining machine configuration (Error 0x80040154: Class not registered)
This issue occurs because any one of the following conditions is true:
To resolve this problem, register the MSXML program files. To do this, follow these steps:
Note You may not have installed the files that are listed in steps 4 and 6 on your computer. If you do not have one of these files, when you try to register the file, you will receive an error message that is similar to the following error message:
You can ignore this error message and go to the next step.
LoadLibrary("filename.dll") failed - The specified file name could not be found.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
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