You receive a "0xc0000005 Access violation" error message

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Article ID: 836721 - View products that this article applies to.
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SYMPTOMS

When you try to back up a folder that has quotas enabled on it, you may receive a 0xc0000005 access violation error message in the Ntbackup.exe program.

CAUSE

This problem occurs because of memory corruption.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size       File name     Platform
   -------------------------------------------------------------------
   09-Feb-2004  11:53  5.2.3790.126  3,338,240  Ntbackup.exe  IA-64
   09-Feb-2004  23:00  5.2.3790.126  1,170,944  Ntbackup.exe  x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Properties

Article ID: 836721 - Last Review: July 24, 2007 - Revision: 1.10
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbwinserv2003presp1fix kbbug kbfix kbqfe KB836721

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