You may receive status message ID 4963 or 5436 in the Systems Management Server 2003 or Configuration Manager 2007 Administrator Console when you try to install a new management point

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Article ID: 838891 - View products that this article applies to.
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SYMPTOMS

When you try to install a Microsoft Systems Management Server (SMS) 2003 or a Microsoft System Center Configuration Manager 2007 (ConfigMgr) management point, the management point is installed incorrectly. You may receive one of the following status messages in the Administrator Console:
  • In SMS 2003 you may receive status message ID 4963 or 5436.
  • In ConfigMgr you may receive status message ID 4963, 5436, 5437, 5438, 5439, 5480, 5481, 5482, or 5483
This article contains links to information that you can use to help you troubleshoot management point installation issues.

MORE INFORMATION

Systems Management Server 2003

To view general troubleshooting guidance for management points in SMS 2003, visit the following Microsoft Web site. You will find general guidance, troubleshooting tools, flowcharts, and more information here.
http://technet.microsoft.com/en-us/library/cc182182.aspx
To review management point installation flow, view the specific flowchart at the following Microsoft Web site:
http://go.microsoft.com/fwlink/?LinkId=47934
The Microsoft Web site contains information that you can use to troubleshoot issues with different SMS 2003 site systems. For more information about how to troubleshoot common issues, visit the "Site Systems Frequently Asked Questions" Web page on the following Microsoft Web site:
http://technet.microsoft.com/en-us/cc998654.aspx
For general information about how to develop a deployment strategy, visit the "Scenarios and Procedures for Microsoft Systems Management Server 2003: Planning and Deployment" Web page on the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc180065.aspx

Configuration Manager 2007

Most of the SMS 2003 information remains relevant for management point deployment and troubleshooting in Configuration Manager 2007. Information at the following links is updated specifically for Configuration Manager 2007.

In Configuration Manager 2007, you can use the Setup Prerequisite Checker to validate prerequisites from a stand-alone command prompt execution. This can be valuable for validating possible issues that can affect a management point’s installation and ongoing operation. For more information about the Setup Prerequisite Checker, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb681060.aspx
For general Configuration Manager 2007 troubleshooting guidance visit the following Microsoft TechNet Web site that links to several topics related to Server Infrastructure scenarios:
http://technet.microsoft.com/en-us/library/bb892814.aspx

For general information about how to develop a deployment strategy, visit the "Planning and Deploying the Server Infrastructure for Configuration Manager 2007" Web page on the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb680397.aspx

SQL issues

For specific problems related to SQL connectivity issues review the information at following Web sites:

Network issues

For specific problems related to Network Load Balancing (NLB) configuration issues review the information at the following Web sites:

Properties

Article ID: 838891 - Last Review: September 16, 2008 - Revision: 2.2
APPLIES TO
  • Microsoft Systems Management Server 2003
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbconfiguration kbsmsmp kbsmsinstall kbsms2003bug kbtshoot kbserver kberrmsg kbperformance kbsetup KB838891

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