Article ID: 891636 - Last Review: January 24, 2007 - Revision: 2.5

You receive an "Access denied" error message, and the program unexpectedly quits when you try to open or save a file in an Office program

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SYMPTOMS

When you try to open or save a file in a Microsoft Office program, you receive the following error message:
Access denied
Additionally, the program unexpectedly quits.
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CAUSE

This issue may occur if the following conditions are true:
  • You try to open a file that is located in a redirected folder that has been set by Group Policy, or you try to save a file to a redirected folder that has been set by Group Policy.
  • The parent folder of the redirected folder does not have the Read Attributes permission set for you.
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RESOLUTION

To resolve this issue, set the permissions on the parent folder of the redirected folder as listed in the following table.
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UserPermissions
Enterprise administratorsFull Control
Domain administratorsFull Control
Authenticated usersTraverse Folder / Execute File
List Folder / Read Data
Read Attributes
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MORE INFORMATION

Office programs use an enhanced version of the common Microsoft Windows Open dialog box. This is because Office resiliency includes information about general population of the user interface and its functionality.

When you open or save a file in an Office program, a general configuration test pass verifies various parts of the program and its components. Based on this test pass, Office resiliency confirms the availability of network connections as supported networks because these connections may be needed to retrieve files and registry settings. This test pass also verifies the attributes on each folder in the directory tree.
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REFERENCES

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
277644  (http://support.microsoft.com/kb/277644/ ) "Access denied" error message when users try to access shared folders
232692  (http://support.microsoft.com/kb/232692/ ) Folder Redirection feature in Windows
274443  (http://support.microsoft.com/kb/274443/ ) How to dynamically create security-enhanced redirected folders by using folder redirection in Windows 2000 and in Windows Server 2003
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APPLIES TO
  • Microsoft Office XP, All Editions
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Word 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2007 with Business Contact Manager
  • Microsoft Office OneNote 2007
  • Microsoft Office Excel 2007
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Keywords: 
kbsavefile kbopenfile kberrmsg kbtshoot kbprb KB891636
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