A process that runs in the Physical Address Extension (PAE) kernel may experience memory corruption in Windows Server 2003

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Article ID: 895575 - View products that this article applies to.
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SYMPTOMS

In Microsoft Windows Server 2003, any user mode process, kernel mode component, or driver that runs in the Physical Address Extension (PAE) kernel may experience memory corruption. Therefore, the computer may unpredictably stop responding.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, Windows Server 2003 must be running in the PAE kernel.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
   Date         Time   Version       Size       File name
   ---------------------------------------------------------
   05-May-2005  02:54  5.2.3790.325  2,408,960  Ntkrnlmp.exe
   05-May-2005  02:24  5.2.3790.325  2,065,920  Ntkrnlpa.exe
   05-May-2005  02:24  5.2.3790.325  2,110,976  Ntkrpamp.exe
   05-May-2005  02:47  5.2.3790.325  2,208,768  Ntoskrnl.exe
Windows Server 2003, x86 editions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Windowsserver2003-kb895575-v4-x86-symbols-enu.exe4.0.0.03,162,35213-May-200523:09x86Not Applicable
Ntkrnlmp.exe5.2.3790.3252,408,96005-May-200502:54Not ApplicableRTMQFE
Ntkrnlpa.exe5.2.3790.3252,065,92005-May-200502:24x86RTMQFE
Ntkrpamp.exe5.2.3790.3252,110,97605-May-200502:24Not ApplicableRTMQFE
Ntoskrnl.exe5.2.3790.3252,208,76805-May-200502:47x86RTMQFE
Srv.sys5.2.3790.324355,84004-May-200500:47x86RTMQFE
Windows Server 2003, IA-64 editions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Windowsserver2003-kb895575-v4-ia64-symbols-enu.exe4.0.0.01,413,36013-May-200523:09x86Not Applicable
Ntkrnlmp.exe5.2.3790.3255,609,98405-May-200523:13IA-64RTMQFE
Srv.sys5.2.3790.324994,30404-May-200522:40IA-64RTMQFE

WORKAROUND

To work around this problem on a computer that is running a PAE kernel, add the /NOPAE switch to the Boot.ini file. To work around this problem on a computer that is running a PAE kernel with data execution prevention (DEP), add the following switch to the Boot.ini file:
/NOPAE /NOEXECUTE=alwaysoff
When you add the /NOPAE switch to the Boot.ini file, the computer cannot use all available memory.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem also occurs in Microsoft Windows 2000 and in Microsoft Windows XP when the operating system runs in the PAE kernel. For more information about how to resolve this problem in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
838647 Access violations when you use the /PAE switch in Windows 2000
To resolve this problem in Microsoft Windows XP, upgrade the computer to Windows XP with Service Pack 2. For more information about how to obtain Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
For more information about Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
835935
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 895575 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
Keywords: 
kbautohotfix kbbug kbfix kbwinserv2003presp1fix kbHotfixServer kbqfe KB895575

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