Article ID: 896997 - View products that this article applies to.
When you send an e-mail activity by using the Microsoft CRM Sales for Outlook (the Outlook client) or the Microsoft CRM Web client, you may receive a non-delivery report (NDR) that is similar to the following:
Server.example.com #5.5.0 SMTP;500 5.5.0 Syntax error - line too long
This problem occurs if the e-mail activity that you sent has more than 999 continuous characters in the e-mail activity message body.
Some e-mail systems use an unsolicited commercial e-mail (UCE) filter that may be configured to reject e-mail activities that have more than 999 consecutive characters in the body of the e-mail message. A Microsoft CRM e-mail activity may be rejected by the UCE filter in the recipient's organization if either of the following conditions is true:
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/904435/ )Update Rollup 2 is available for Microsoft CRM 1.2
For more information about hotfix 892949 and hotfix 841284, click the following article number to view the article in the Microsoft Knowledge Base:
841284For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/841284/ )Microsoft Business Solutions CRM version 1.2 hotfix for 830360 and 839156
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards