FIX: You cannot burn a CD or a DVD on a computer that is running Windows Server 2003

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Article ID: 898544 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Microsoft Windows Server 2003, you cannot burn a CD-R, a CD-RW, a DVD-R, a DVD+R/DVD+RW, a DVD-RW or a DVD-RAM that complies with the Universal Disk Format (UDF) 1.5 file system standard. Also, you cannot burn a CD-R or a CD-RW that complies with any other revision of UDF. This problem occurs when the following conditions are true:
  • You start the operating system by using an entry in the Boot.ini file that contains the /PAE switch.

    Note You enable Physical Address Extension (PAE) mode by adding the /PAE switch to the Boot.ini file in the root directory of the system drive.
  • The computer that is running Windows Server 2003 has more than 4 gigabytes (GB) of memory.
Note Windows Server 2003 does not itself support burning DVDs.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Microsoft Windows Server 2003, x86-based versions
   Date         Time   Version       Size    File name
   -----------------------------------------------------
   28-Apr-2005  03:07  5.2.3790.319  91,648  Atapi.sys
   28-Apr-2005  03:07  5.2.3790.319  26,112  Pciidex.sys
Microsoft Windows Server 2003, x86-based versions with Service Pack 1
   Date         Time   Version        Size    File name
   ------------------------------------------------------
   28-Apr-2005  01:02  5.2.3790.2431  95,744  Atapi.sys
   28-Apr-2005  01:02  5.2.3790.2431  27,136  Pciidex.sys
Microsoft Windows Server 2003, Itanium-based versions
   Date         Time   Version       Size     File name
   ------------------------------------------------------
   28-Apr-2005  05:44  5.2.3790.319  287,744  Atapi.sys
   28-Apr-2005  05:44  5.2.3790.319   78,336  Pciidex.sys
Microsoft Windows Server 2003, Itanium-based versions with Service Pack 1
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   28-Apr-2005  05:44  5.2.3790.2431  309,248  Atapi.sys
   28-Apr-2005  05:44  5.2.3790.2431   84,480  Pciidex.sys
Microsoft Windows Server 2003, x64-based versions with Service Pack 1
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   28-Apr-2005  05:44  5.2.3790.2431  148,480  Atapi.sys
   28-Apr-2005  05:44  5.2.3790.2431   40,448  Pciidex.sys

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 898544 - Last Review: September 22, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbHotfixServer kbqfe kbbug kbfix kbwinserv2003presp1fix KB898544

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