Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Only the audio plays when you play a video file in a PowerPoint slide presentation
Article ID: 905167 - View products that this article applies to.
You insert a video file, such as a .wmv file, an .mpeg file, or an .avi file, into a Microsoft PowerPoint slide presentation. When you play the video file, the video does not play. However, the audio plays as expected.
This issue may occur if any one of the following conditions is true:
To work around this issue, use one of the following procedures, depending on your situation.
The hardware acceleration setting of the display device is too highTo work around this issue, follow these steps:
The required codec is missing or damagedTo work around this issue, perform one of the following actions:
Conflicting third-party video software is installedTo work around this issue, remove the conflicting third-party video software from the computer. This software may be shareware or other software utilities that the Original Equipment Manufacturer (OEM) installed on the computer.
Reduce video acceleration for Microsoft Windows Media Player 9.0To work around this issue, follow these steps:
Reduce video acceleration for Microsoft Windows Media Player 10.0 or a later versionTo work around this issue, follow these steps:
For more information about how Microsoft Office PowerPoint 2003 plays multimedia files in a presentation, visit the following Microsoft Web site: