Error message when you try to install updates from the Windows Update Web site on a Windows XP-based computer: "Windows Update has encountered an error and cannot display the requested page"

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Article ID: 914226 - View products that this article applies to.
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SYMPTOMS

When you try to install updates from the Microsoft Windows Update Web site on a Microsoft Windows XP-based computer, you receive an error message that is similar to the following:
Windows Update has encountered an error and cannot display the requested page.
Additionally, you see "[Error number: 0x8024D00C]" in the upper-right corner of the Web page.

RESOLUTION

To resolve this issue, follow these steps:
  1. Stop the Automatic Updates service and the Background Intelligent Transfer Service (BITS) service. To do this, follow these steps:
    1. Click Start, click Run, type services.msc, and then click OK.
    2. In the list of services, right-click Automatic Updates, and then click Properties.
    3. In the Automatic Updates Properties dialog box, click the General tab, click Stop, and then click OK.
    4. In the list of services, right-click Background Intelligent Transfer Service, and then click Properties.
    5. In the Background Intelligent Transfer Service Properties dialog box, click the General tab, click Stop, and then click OK.
  2. Unregister the Wuweb.dll file and the Iuctl.dll file. To do this, follow these steps.

    Note You may not find the Iuctl.dll file on a Windows XP Service Pack 2-based computer.
    1. Click Start, click Run, type cmd, and then click OK.
    2. At the command prompt, type cd %windir%\system32, and then press ENTER.

      Note The %Windir% folder is the folder where you installed Microsoft Windows.
    3. Type the following commands, and then press ENTER after each command:
      regsvr32 /u wuweb.dll
      regsvr32 /u iuctl.dll
    4. Type exit, and then press ENTER to close the Command Prompt window.
  3. Rename the following files:
    • Wuweb.dll
    • Iuctl.dll
    • Iuengine.dll
    To do this, follow these steps:
    1. Click Start, click Run, type %windir%\system32, and then click OK.
    2. Right-click Wuweb.dll, and then click Rename.
    3. Type wuweb.old, and then press ENTER.

      Note Ignore any Windows File Protection prompts that you may receive.
    4. Right-click Iuctl.dll, and then click Rename.
    5. Type iuctl.old, and then press ENTER.

      Note Ignore any Windows File Protection prompts that you may receive.
    6. Right-click Iuengine.dll, and then click Rename.
    7. Type iuengine.old, and then press ENTER.

      Note Ignore any Windows File Protection prompts that you may receive.
  4. Start the Automatic Updates service and the BITS service. To do this, follow these steps:
    1. Click Start, click Run, type services.msc, and then click OK.
    2. In the list of services, right-click Automatic Updates, and then click Properties.
    3. In the Automatic Updates Properties dialog box, click the General tab, click Start, and then click OK.
    4. In the list of services, right-click Background Intelligent Transfer Service, and then click Properties.
    5. In the Background Intelligent Transfer Service Properties dialog box, click the General tab, click Start, and then click OK.
  5. Restart the computer.

Properties

Article ID: 914226 - Last Review: September 27, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Update
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Update
Keywords: 
kbtshoot KB914226

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