Error message when you try to start the Print Spooler service on a Windows XP-based computer: "Error 1075"

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Article ID: 915168 - View products that this article applies to.
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SYMPTOMS

When you try to start the Microsoft Print Spooler service on a Windows XP-based computer, you receive the following error message:
Could not start the Print Spooler service on Local Computer. Error 1075: The dependency service does not exist or has been marked for deletion.
Additionally, an event that is similar to the following is logged in the System event log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7003
Date: Date
Time: Time
User: N/A
Computer: Computer Name
Description: The Print Spooler service depends on the following nonexistent service: Service Name
For more information, see Help and Support Center at http://support.microsoft.com.

CAUSE

This problem occurs when the following conditions are true:
  • A printer or a fax machine adds itself as a Print Spooler dependency during installation.
  • The printer or the fax machine is then removed or incorrectly installed.
This leaves the printer or the fax machine as a dependency that is unavailable.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To resolve this issue, follow these steps:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. In Registry Editor, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler
  3. Right-click the DependOnService value, and then click Modify.
  4. In the Value data box, delete the event that is mentioned in the "Symptoms" section.

    Note Typically, RPCSS is the only service that is in the DependOnService value.

Properties

Article ID: 915168 - Last Review: September 22, 2006 - Revision: 2.3
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP 64-Bit Edition Version 2002
Keywords: 
kbspooler kbservice kbprint kbtshoot kbfix kberrmsg kbexpertisebeginner kbprb KB915168

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