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Error message when you try to update a Microsoft Windows-based computer: "0x80070002"Article ID: 922582 - View products that this article applies to. Technical update: September 12, 2006Microsoft has released a Microsoft Security Advisory on this problem for IT professionals. The security advisory contains additional security-related information about this problem. To view the security advisory, visit the following Microsoft Web site:http://www.microsoft.com/technet/security/advisory/922582.mspx
(http://www.microsoft.com/technet/security/advisory/922582.mspx)
On This PageSYMPTOMS
When you try to update a Microsoft Windows-based computer by using any of the following Microsoft tools, you may receive error code 0x80070002:
CAUSE
In some scenarios, you may receive error code 0x80070002 if the computer is running a minifilter-based product that uses the Microsoft Filter Manager technology. Filter Manager may return a STATUS_OBJECT_NAME_NOT_FOUND value instead of a STATUS_OBJECT_PATH_NOT_FOUND value. Therefore, you experience the problem that is described in the "Symptoms" section.
Note The 0x80070002 error code has other causes. For more information about how to determine whether you are affected by this problem, see the "More Information" section. RESOLUTIONMicrosoft Windows Server 2003 update informationA resolution for this problem is available on the Windows Update Web site, on the Microsoft Update Web site, and from the Microsoft Download Center.Obtaining the package fileThe following files are available for download from the Microsoft Download Center:Windows Server 2003Collapse this image 
(http://www.microsoft.com/downloads/details.aspx?FamilyId=B6014148-D0ED-48E5-9081-3CB61DB2C935)
Windows Server 2003 for Itanium-based SystemsCollapse this image
(http://www.microsoft.com/downloads/details.aspx?FamilyId=B420CC79-95FF-4298-AD23-1EEF0A540552)
Windows Server 2003 x64 EditionCollapse this image
(http://www.microsoft.com/downloads/details.aspx?FamilyId=3D30BA17-90B5-4046-8A39-C4AD83832A1B)
Windows XP x64 EditionCollapse this image
(http://www.microsoft.com/downloads/details.aspx?FamilyId=FEE1E038-51D8-40E3-B9D5-9BA010717E3B)
Release Date: September 12, 2006 For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/
)
How to obtain Microsoft support files from online services
PrerequisitesTo apply this update package, your computer must be running one of the following operating systems:
Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.Microsoft Windows XP update informationA resolution for this problem is available on the Windows Update Web site, on the Microsoft Update Web site, and from the Microsoft Download Center.Obtaining the package fileThe following file is available for download from the Microsoft Download Center: Windows XPCollapse this image
(http://www.microsoft.com/downloads/details.aspx?FamilyId=7C48DC3A-E3A2-4681-A0D1-3886AFDC6E73)
Release Date: September 12, 2006 For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/
)
How to obtain Microsoft support files from online services
Microsoft Windows 2000 update informationUnder the Microsoft Support Lifecycle policy, Microsoft provides security update support though Mainstream Support phase for Consumer, Hardware, Multimedia, and Microsoft Dynamics products. Microsoft also provides security update support through the Extended Support phase for Business and Developer products. These security updates apply only to the supported service pack level for these products. To make sure the continued functionality of Windows Update, and to make sure that customers remain protected, Microsoft has issued a hotfix and security advisory for Windows 2000. For more information about the Microsoft Support Lifecycle policy, visit the following Microsoft Web site:
http://support.microsoft.com/lifecycle
(http://support.microsoft.com/lifecycle)
Obtaining the package fileA resolution for this problem is available on the Windows Update Web site, on the Microsoft Update Web site, and from the Microsoft Download Center.The following files are available for download from the Microsoft Download Center: Windows 2000Collapse this image
(http://www.microsoft.com/downloads/details.aspx?FamilyId=3DF5F605-EA6F-4A98-BC1C-A76BC006859B)
Release Date: September 12, 2006 For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/
)
How to obtain Microsoft support files from online services
PrerequisitesTo apply this update package, your computer must be running Microsoft Windows 2000 with Service Pack 4 (SP4) and a hotfix that is described in one of the following Microsoft Knowledge Base articles:891861
(http://support.microsoft.com/kb/891861/
)
Update Rollup 1 for Windows 2000 SP4 and known issues
905590 Note You can integrate the 922582 hotfix into the Windows 2000 SP4 installation source files. However, you must do this before you integrate the updates that are described in the Windows 2000 prerequisites sections of Microsoft Knowledge Base article 891861 and of Microsoft Knowledge Base article 905590. You must do this because the hotfix integration uses the order of first in, last out.
(http://support.microsoft.com/kb/905590/
)
A hotfix is available to add the new Filter Manager feature to computers that are running Windows 2000 Service Pack 4
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 828930
(http://support.microsoft.com/kb/828930/
)
How to integrate software updates into your Windows installation source files
Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONHow the problem that is described in the "Symptoms" section affects the installation of this updateThis update will be installed correctly even if the computer is already affected by this problem. However, you may not be to install other updates until you install this update.Filter manager and minifiltersThe Filter Manager is a file system filter driver that Microsoft provides. This filter driver simplifies the development of third-party filter drivers. Filter Manager solves many of the problems with the existing legacy filter driver model. For example, Filter Manager can control load order through an assigned altitude. A filter driver developed to the Filter Manager model is called a minifilter. For more information about File System Filter drivers, visit the following Microsoft Web page:http://www.microsoft.com/whdc/driver/filterdrv/default.mspx
(http://www.microsoft.com/whdc/driver/filterdrv/default.mspx)
Operating systems in which Filter Manager is availableFilter Manager is available in the following Microsoft operating systems:
How to determine whether you have a minifilter installedTo determine whether you have a minifilter installed, follow these steps:
The following example shows a legacy filter and minifilters: Filter Name Num Instances Frame ------------------------------ ------------------ -------- TestLegacyFilter <Legacy> TestMiniFilter1 4 1 TestMiniFilter2 0 0 The following example shows only minifilters: Filter Name Num Instances Frame ------------------------------ ------------------ -------- TestMiniFilter1 4 1 TestMiniFilter2 0 0 How to determine whether you are affected by this problemIf you experience the symptoms that are described in the "Symptoms" section, and you have a minifilter installed on the system, you may be affected by this problem.Note We recommend that you install this update even if you do not have any minifilters installed. This is because we expect increased adoption of minifilter technology when Microsoft Windows Vista releases. If you install the update now, you will not be affected by this problem even if you install a minifilter-based product in the future. Applications that install minifiltersMany companies are working on minifilter-based products. We do not know how many minifilter-based products have been released. Common applications that can use minifilter technology are antivirus and encryption programs. However, a variety of other applications can use minifilter technology. For example, Microsoft File Server Resource Manager and Microsoft Data Protection Manager use minifilter technology.Known minifilters that cause this problemThe only minifilter-based application that we are currently aware of that can cause this problem is the Microsoft File Server Resource Manager (FSRM). FSRM is available only in Windows Server 2003 R2 and in Microsoft Windows Small Business Server 2003 R2.Technical support for x64-based versions of Microsoft WindowsIf your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site: http://www.microsoft.com/windowsxp/64bit/default.mspx For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
(http://www.microsoft.com/windowsxp/64bit/default.mspx)
http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx
(http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx)
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
PropertiesArticle ID: 922582 - Last Review: October 9, 2011 - Revision: 4.0 APPLIES TO
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