Error message when you update Windows Defender definitions in Windows 2000: "0x80240022 - the wrong diskette is in the drive."

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Article ID: 924123 - View products that this article applies to.
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SYMPTOMS

When you update the Microsoft Windows Defender definitions on a computer that is running Microsoft Windows 2000, you may receive an error message that resembles the following:
0x80240022 - the wrong diskette is in the drive. Insert %2 (Volume Serial Number: %3) into drive %1.
Note Windows Defender may be configured to automatically check for new definitions.

RESOLUTION

To resolve this problem, install the root certificates update from the following Microsoft Windows Update Web page:
http://update.microsoft.com/windowsupdate
To find the root certificates update, use Windows Update to scan the computer, and then click Software, Optional. The root certificates update appears under the Optional Software Updates heading.

This item updates the list root certificates on your computer to the latest list that is accepted by Microsoft as part of the Microsoft Root Certificate Program. Adding additional root certificates to your computer lets a wider range of applications work seamlessly. These applications include applications that provide security-enhanced Web browsing, encrypted e-mail, and security-enhanced code delivery. After you install this item, you may have to restart the computer. For more information about Microsoft Root Certificate Program members, visit the following Microsoft Web page:
http://msdn2.microsoft.com/en-us/library/ms995347.aspx

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 924123 - Last Review: July 1, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Security Essentials
Keywords: 
atdownload kbqfe kbbug kberrmsg kbexpertiseinter KB924123

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