Article ID: 925196 - View products that this article applies to.

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You attach a USB-based device to a computer that is running Windows XP. Then, you try to scan for hardware devices. However, the computer does not detect the attached device, and you do not see the device in the My Computer folder.

You may experience this problem when you are using one or more of the following devices:
  • USB flash drive
  • Apple iPod
  • External hard disk drive
Additionally, you may not see the iPod in the iTunes application.


This problem can occur if there are corrupted or incorrect keys in the registry.


Note For more information about other reasons that a USB device is not detected, visit the "References" session.

To have us fix this problem for you, go to the “Fix it for me” section. If you would rather fix this problem yourself, go to the “Let me fix it myself” section.

Note The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Fix it for me

To fix this problem automatically, click the Fix this problem link. Then, click Run now button from the Automated Troubleshooting Services page and follow the steps in this wizard.

Fix this problem
Microsoft Automated Troubleshooting Services: Your CD or DVD drive cannot read or write media

This automated solution is not only for CD or DVD drive, but also works for general issues troubleshooting.

Now go to the "Did this fix the problem?" section.

Let me fix it myself

Click here to view or hide detailed information

Now go to the "Did this fix the problem?" section.

Did this fix the problem?

Check whether the problem is fixed. If it is fixed, you are finished with this article. If it is not fixed, you can see related Microsoft Knowledge Base articles in the "References" section, or you can contact support .


There may be other reasons that a USB device is not detected. For related Microsoft Knowledge Base articles:

Click here to view or hide detailed information


Article ID: 925196 - Last Review: April 24, 2012 - Revision: 11.0
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
kbmatsfixme kbfixme kbresolve kbhardware kbtshoot kbprb kbcip KB925196

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