You can't configure Windows Mail to use a web-based (HTTP) email account on a computer that is running Windows Vista

Article ID: 926374 - View products that this article applies to.
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Windows Mail no longer supports the HTTP servers that are used by Hotmail and by other web-based email providers such as AOL mail, Google mail, and Yahoo! mail.

This article is intended for a beginning-to-intermediate computer user.
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Symptoms

When you try to configure Windows Mail to use a web-based (HTTP) email account on a computer that is running Windows Vista, you experience one of the following symptoms:
  • When you try to add a Hotmail account or an MSN account to Windows Mail, you receive the following message:
    Information About HTTP E-mail

    Windows Mail no longer supports the HTTP servers used by Hotmail and other web-based e-mail providers. Click the Back button to set up a different e-mail account, or see other options for accessing your web-based e-mail.
  • When you try to use a Windows Live email account or a different web-based email account in Windows Mail, you can't send or receive email messages.
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Resolution


To resolve this problem, use Windows Live Mail instead of Windows Mail to access a web-based (HTTP) email account.

To download Windows Live Mail, go to the following Microsoft website:
Windows Live Mail
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More information

Windows Live Mail is an email program that stores messages on your computer. This means that you can access, read, and compose email messages even when you are not connected to the Internet. 

Windows Live Mail works with popular web-based email services such as Hotmail, AOL mail, Google mail, and Yahoo! mail. Windows Live Mail is built to automatically configure many popular e-mail services. 

Windows Mail also supports Post Office Protocol 3 (POP3), Internet Message Access Protocol (IMAP), and Simple Mail Transfer Protocol (SMTP) server types.

If you do not know how to set up email account in Windows Live Mail, go to the following Microsoft website: Set Up Windows Live Mail for Your E-Mail Account

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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Properties

Article ID: 926374 - Last Review: August 24, 2012 - Revision: 17.0
Applies to
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Mail in Windows Vista
Keywords: 
kbresolve kbtshoot kbexpertisebeginner kbprb kbcip KB926374
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