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Article ID: 926374 - Last Review: February 2, 2009 - Revision: 6.0

You cannot configure Windows Mail to use a Web-based (HTTP) e-mail account on a computer that is running Windows Vista

Windows Mail no longer supports the HTTP servers that are used by Hotmail and by other Web-based e-mail providers such as AOL mail, Google mail, and Yahoo! mail.

This article is intended for a beginning-to-intermediate computer user.
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Symptoms of the problem

When you try to configure Windows Mail to use a Web-based (HTTP) e-mail account on a computer that is running Windows Vista, you experience one of the following symptoms:
  • When you try to add a Hotmail account or an MSN account to Windows Mail, you receive the following message:
    Information About HTTP E-mail

    Windows Mail no longer supports the HTTP servers used by Hotmail and other web-based e-mail providers. Click the Back button to set up a different e-mail account, or see other options for accessing your web-based e-mail.
  • When you try to use a Windows Live e-mail account or a different Web-based e-mail account in Windows Mail, you cannot send or receive e-mail messages.

Steps to resolve the problem

Use Windows Live Mail instead of Windows Mail

Windows Live Mail is an e-mail program that you install on your computer. Windows Live Mail stores messages on your computer. This means that you can access, read, and compose e-mail messages even when you are not connected to the Internet.

Windows Live Mail works with popular Web-based e-mail services such as Hotmail, AOL mail, Google mail, and Yahoo! mail. Windows Live Mail is built to automatically configure many popular e-mail services.

To install Windows Live Mail, visit the following Microsoft Web site.
http://download.live.com/wlmail (http://download.live.com/wlmail)

MORE INFORMATION

Windows Mail also supports Post Office Protocol 3 (POP3), Internet Message Access Protocol (IMAP), and Simple Mail Transfer Protocol (SMTP) server types.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Mail in Windows Vista
Keywords: 
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