Article ID: 926449 - View products that this article applies to.
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Symptoms of the problem

Windows Internet Explorer does not start or stops responding.

Steps to resolve the problem

This behavior can occur for one or more of the following reasons:

  • Your computer may have low memory, or corrupted or missing files.
  • A previously installed browser add-on may interfere with other software on your computer.
  • Your computer may be infected with malware. 

Resolution

To resolve this issue, use the following methods in the order listed to troubleshoot possible problems. If Method 1 does not resolve your issue, go to the next method.

Method 1: Restart your computer and open Internet Explorer

Signs of low memory include poor performance, and display problems. If your computer is low on memory, programs may respond slowly, or appear to stop responding. To resolve this issue, try restarting your computer and then open Internet Explorer by itself.

Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, go to the next method.

Method 2: Start Internet Explorer in No Add-ons mode

While browser add-ons can enhance your online experience, they can occasionally interfere or conflict with other software on your computer. Try starting Internet Explorer without add-ons to see if the problem goes away. Here's how:

  • Click the Start button. Click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).
If the problem does not occur after you use this method, use Manage Add-ons to determine which add-ons are causing the problem.
  1. Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then in the list of results, click Internet Explorer.
  2. Click the Tools button, and then click Manage Add-ons.
  3. Click an add-on in the Name list, and then click Disable.
  4. Repeat step 3 until you identify the add-on that is causing the problem.
Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, go to the next method.


Method 3: Reset Internet Explorer Settings

If disabling add-ons doesn't solve the problem, try resetting internet Explorer back to its default settings. This removes all changes that have been made to Internet Explorer since it was installed, but it does not delete your favorites or feeds.
  1. Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then in the list of results, click Internet Explorer.
  2. Click the Tools button, and then click Internet Options.
  3. Click the Advanced tab, and then click Reset.
  4. When you are done, click Close, and then click OK.
  5. Close Internet Explorer and reopen it for the changes to take effect. 
Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, go to the next method. 


Method 4: Scan your computer for malware

Malicious software and viruses can often cause Internet Explorer to slow down or stop working. You can download the Microsoft Safety Scanner which you can use to check your computer for malicious software, or you can use a different antispyware program. For more information, see Remove spyware from your computer.

Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, go to the next method.

Method 5: Install the latest updates

Running Windows Update can often correct problems by replacing out-of-date files and fixing vulnerabilities.

  1. Open Windows Update by clicking the Start button, clicking All Programs, and then clicking Windows Update.
  2. In the left pane, click Check for Updates, and then wait while Windows looks for the latest updates for your computer.
  3. If any updates are found, click Install updates. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, go to the next method.

Method 6: Enable or disable software rendering

Note This information applies to Internet Explorer 9

Hardware acceleration is a new functionality of Internet Explorer 9 that allows Internet Explorer to move all graphics and text rendering from the Central Processing Unit (CPU) to the Graphics Processing Unit (GPU). In some cases it’s necessary to enable or disable hardware acceleration to check for hardware or software compatibility issues with viewing certain internet websites.

To disable hardware acceleration and use software rendering instead of hardware rendering to view the webpage, follow the steps below:
  1. Click Start, Control Panel, Network and security and then click Internet Options.
  2. Click the Advanced tab, and then browse to the Accelerated graphics section.
  3. Click to select the Use software rendering instead of GPU rendering check box.
  4. Click Apply, and then click OK.
  5. Close all open Internet Explorer 9 windows, and then restart Internet Explorer 9.
To re-enable hardware acceleration, follow the steps listed above and uncheck the Use software rendering instead of GPU rendering check box.


More Information

Sometimes the problem can't be resolved without a little additional help. Here are some resources you can check out if you've tried everything else without success.

Searchable Knowledge Base: Search technical support information and self-help tools for Microsoft products.

Solution Centers: view product-specific frequently asked questions and support highlights.

Microsoft Community: Contact counterparts, peer, and Microsoft Most Valuable Professionals (MVP's).

Other Support Options: Use the Web to ask a question, contact Microsoft Customer Support Services, or provide feedback.


Properties

Article ID: 926449 - Last Review: October 2, 2012 - Revision: 9.0
Applies to
  • Windows Internet Explorer 8
  • Windows Internet Explorer 7 for Windows XP
  • Windows Internet Explorer 9
Keywords: 
kbgraphxlink kbceip kbtshoot kbexpertisebeginner KB926449

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