Article ID: 927385 - View products that this article applies to.
You configure a Microsoft Windows XP-based computer for Automatic Updates, and the Windows operating system runs an automatic update. Then, you may receive an error message in the svchost.exe - Application Error dialog box that resembles the following:
You may also see an entry that is related to the error message in the Application log. The entry resembles the following:
The instruction at "0x745f2780" reference memory at "0x00000000". The memory could not be 'read'.
Additionally, if you close the error message dialog box, you may be unable to run any programs on the computer. If you leave the error message dialog box open, you can continue to use the computer. But when you try to shut down the computer, the computer stops responding.
This issue may occur because of a problem with the Automatic Updates service.
To resolve this problem, apply the hotfix that is described in the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/927891/ )You receive an access violation when you try to install an update from Windows Update after you apply hotfix package 916089
To work around this problem, use one of the follow methods:
Method 1Leave the svchost.exe - Application Error dialog box open, and then follow these steps.
Step1: Check whether settings for the Automatic Updates service and for the Background Intelligent Transfer Service (BITS) are correctTo do this, follow these steps:
Step 2: Reregister Windows Update componentsTo do this, follow these steps:
Step 3: Rename the Windows Update temporary folderThe temporary folder of Windows Update may be corrupted. In this case, you can rename the temporary folder of Windows Update. To do this, follow these steps:
Method 2Follow these steps:
Article ID: 927385 - Last Review: September 27, 2011 - Revision: 2.0
Contact us for more help