Article ID: 927826 - View products that this article applies to.
After you connect a USB storage device such as a flash drive to a computer that is running Windows Vista, the device does not appear when you click the Safely Remove Hardware icon in the notification area. Therefore, you cannot prepare Windows Vista for the removal of the USB device.
Note If you connect the USB device to a computer that is running Microsoft Windows XP, the device appears when you click the Safely Remove Hardware icon in the notification area.
You may experience this problem if the following conditions are true:
In the scenario that is described in this article, Windows Vista determines that the embedded USB can be removed. However, Windows Vista determines that the downstream storage device or devices that are connected to the embedded USB hub cannot be removed.
To work around this problem, shut down the computer before you remove the USB device.
Article ID: 927826 - Last Review: June 20, 2014 - Revision: 2.0
Contact us for more help