Article ID: 929868 - View products that this article applies to.
When you try to access a Web site from a Windows Vista Enterprise-based computer, the Web site sends data very slowly or drops the data completely. This article helps you work around this problem.
To have us work around this problem for you, go to the “Fix it for me” section. If you would rather work around this problem yourself, go to the “Let me fix it myself” section.
Fix it for meTo enable the hotfix automatically, click the Fix this problem link. Then, click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
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Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
Let me fix it myselfTo work around this issue, change the Windows Scaling factor to 2. To do this, follow these steps:
Did this fix the problem?Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support
For more information about RFC standards and window scaling, visit the following Microsoft Developer Network (MSDN) Web sites.
Windows TCP implementation features:
http://msdn2.microsoft.com/en-us/library/ms819768.aspxWin32 and COM development:
http://msdn2.microsoft.com/en-us/library/ms741621.aspxFor more information about RFC 1323, visit the following Internet Engineering Task Force Web site:
http://go.microsoft.com/fwlink/?linkid=6746Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
By default, Windows Vista Enterprise fully supports RFC 1323 and supports a window scaling factor of 8. This issue occurs when a Web site does not fully support RFC 1323 or when a Web site does not support the default scaling factor.
Article ID: 929868 - Last Review: September 23, 2011 - Revision: 4.0
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