The File Conversion dialog box appears when you try to open a Word 2007 document that has an attached template

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Article ID: 929993 - View products that this article applies to.
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SYMPTOMS

When you try to open a Microsoft Office Word 2007 document that has an attached template in Microsoft Office Word 2003 or in earlier versions of Word, the File Conversion dialog box appears. You are prompted to select the encoding that makes your document readable.

CAUSE

This behavior occurs when the attached template was created in Word 2007.

WORKAROUND

To work around this behavior, click Cancel in the File Conversion dialog box. When you do this, the file will open without converting to text. Then, open the document in Word.

To avoid this behavior the next time that you open the document, attach a new template. Alternatively, change the template to the global template (Normal.dot). To attach a template, follow these steps:
  1. On the Tools menu, click Templates and Add-ins.
  2. In the Templates and Add-ins dialog box, click Attach.
  3. In the Attach Template dialog box, select the template that you want, and then click Open.
  4. In the Templates and Add-ins dialog box, click OK.

MORE INFORMATION

For more information about the Microsoft Office Compatibility Pack, click the following article numbers to view the articles in the Microsoft Knowledge Base:
924074 How to use earlier versions of Excel, PowerPoint, and Word to open and save files from 2007 Office programs
919026 Error message when you try to open or to save a 2007 Office document: "Do you want to download a compatibility pack so that you can work with this file"
923505 How to install the Microsoft Office Compatibility Pack so that you can use earlier versions of Excel, PowerPoint, and Word to open and to save files from 2007 Office programs

Properties

Article ID: 929993 - Last Review: October 15, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft Office Word 2007
  • Microsoft Office Word 2003
  • Microsoft Word 2002 Standard Edition
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbtshoot kbconversion kbtemplate kbprb kbexpertisebeginner KB929993

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