Error message when you try to open an activity in a shared calendar in the Microsoft Dynamics CRM 3.0 client for Outlook: "This item was not completely updated during the last server synchronization. Click here to review other versions"

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Article ID: 933099 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

Consider the following scenario in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook. A user shares a calendar with you. Then, the user creates an activity in the calendar. For example, the user creates an appointment. The activity appears in the shared calendar as expected. Then, you try to open the activity in the shared calendar. In this scenario, you receive the following error message:
This item was not completely updated during the last server synchronization. Click here to review other versions.
Additionally, if you open the Sync Issues folder, you receive the following error message:
80070005-508-80070005-1340]
You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.
Microsoft Exchange Information Store
For more information on this failure, click the URL below:
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-508-80070005-1340
Moved a message that failed synchronization to 'Local Failures'. Message subject -> 'My Subject'. You can view this message in your offline folder file only. Error synchronizing message 'My Subject'
This problem occurs if both you and the user are using Microsoft Office Outlook 2007.

RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 Server

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File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1605471,91229-Mar-200720:18x86
Crmbulkmailservice.exe3.0.5300.16242,855,27201-Jun-200702:48x86
Crmcache.dll3.0.5300.1624301,92801-Jun-200702:48x86
Crmmetadatacache.dll3.0.5300.1624204,13601-Jun-200702:48x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmnativeinteropproxy.dll3.0.5300.16243,422,05631-May-200711:51x86
Crmobjectmodel.dll3.0.5300.16246,761,32001-Jun-200702:51x86
Crmsecurity.dll3.0.5300.1624770,40801-Jun-200702:50x86
Crmworkflowservice.exe3.0.5300.16243,903,33601-Jun-200702:48x86
Microsoft.crm.application.components.core.dll3.0.5300.1624288,10401-Jun-200702:38x86
Microsoft.crm.application.pages.dll3.0.5300.1624968,04001-Jun-200702:42x86
Microsoft.crm.dll3.0.5300.1624382,31201-Jun-200702:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1624320,87201-Jun-200702:38x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1624275,81601-Jun-200702:39x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82231-May-200722:20Not Applicable
Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1605105,83229-Mar-200720:18x86
Crmhotfix.cdfNot Applicable7,83602-Jun-200700:55Not Applicable
Kb927207_client.dll3.0.5300.162461,80001-Jun-200702:44x86
Kb930604_client.dll3.0.5300.162465,38431-May-200711:44x86
Kb931627_client.dll3.0.5300.1624160,10401-Jun-200702:44x86
Kb933214_client.dll3.0.5300.162471,01601-Jun-200702:44x86
Kb933423_client.dll3.0.5300.162491,49601-Jun-200702:44x86
Kb933658_client.dll3.0.5300.162467,43201-Jun-200702:44x86
Kb936204_client.dll3.0.5300.162492,52001-Jun-200702:44x86
Kb938238_client.dll3.0.5300.162470,50401-Jun-200702:44x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86

Microsoft Dynamics CRM client for Outlook

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File nameFile versionFile sizeDateTimePlatform
Crmaddin.dll3.0.5300.16241,183,08001-Jun-200702:50x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmnativeinteropproxy.dll3.0.5300.16243,422,05601-Jun-200702:51x86
Crmobjectmodel.dll3.0.5300.16246,761,32001-Jun-200702:51x86
Crmsecurity.dll3.0.5300.1624770,40801-Jun-200702:50x86
Microsoft.crm.application.components.core.dll3.0.5300.1624292,20001-Jun-200702:38x86
Microsoft.crm.application.pages.dll3.0.5300.1624738,66401-Jun-200702:38x86
Microsoft.crm.dll3.0.5300.1624382,31201-Jun-200702:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1624320,87201-Jun-200702:38x86
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot Applicable11329-Mar-200705:18Not Applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot Applicable8,82231-May-200722:20Not Applicable
Syncqueue.dll3.0.5300.1624396,13601-Jun-200702:50x86
Microsoft.crm.dll3.0.5300.1375,57617-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Crmhotfix.cdfNot Applicable4,48402-Jun-200700:54Not Applicable
Mscrmcustom.dll3.0.5300.1605179,56029-Mar-200720:18x86

Microsoft Dynamics CRM client for Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot Applicable2,26902-Jun-200701:09Not Applicable
V3cclientpatch30.mspNot Applicable2,755,58402-Jun-200701:43Not Applicable
Crmaddin.dll3.0.5300.16241,211,24001-Jun-200702:50x86
Crmnativeinteropproxy.dll3.0.5300.16243,422,05631-May-200711:51x86
Crmobjectmodel.dll3.0.5300.16246,761,32001-Jun-200702:51x86
Microsoft.crm.application.components.core.dll3.0.5300.1624292,20031-May-200711:38x86
Microsoft.crm.application.components.strings.dll3.0.5300.1624726,37601-Jun-200702:38x86
Microsoft.crm.application.pages.dll3.0.5300.1624738,66401-Jun-200702:41x86
Microsoft.crm.dll3.0.5300.1624382,31201-Jun-200702:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1624320,87201-Jun-200702:38x86
Print_dlg.aspxNot Applicable8,82231-May-200722:20Not Applicable
Syncqueue.dll3.0.5300.1624396,13601-Jun-200702:49x86
Setup.xmlNot Applicable1,59002-Jun-200701:09Not Applicable
V3clightclientpatch30.mspNot Applicable760,83202-Jun-200701:43Not Applicable
Crmaddin.dll3.0.5300.16241,211,24001-Jun-200702:50x86
Microsoft.crm.application.components.core.dll3.0.5300.1624292,20031-May-200711:38x86
Microsoft.crm.application.components.strings.dll3.0.5300.1624726,37601-Jun-200702:38x86
Microsoft.crm.dll3.0.5300.1624382,31201-Jun-200702:38x86

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server or the Microsoft Dynamics CRM client for Outlook.

Prerequisites

You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB933099$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 933099 - Last Review: April 3, 2008 - Revision: 2.2
APPLIES TO
  • Microsoft CRM 3.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
Keywords: 
kbautohotfix kberrmsg kbhotfixserver kbqfe kbmbsmigrate KB933099

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