The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

Symptoms

Consider the following scenario in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook. A user shares a calendar with you. Then, the user creates an activity in the calendar. For example, the user creates an appointment. The activity appears in the shared calendar as expected. Then, you try to open the activity in the shared calendar. In this scenario, you receive the following error message:

This item was not completely updated during the last server synchronization. Click here to review other versions.

Additionally, if you open the Sync Issues folder, you receive the following error message:

80070005-508-80070005-1340]You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.Microsoft Exchange Information StoreFor more information on this failure, click the URL below:http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-508-80070005-1340Moved a message that failed synchronization to 'Local Failures'. Message subject -> 'My Subject'. You can view this message in your offline folder file only. Error synchronizing message 'My Subject'

This problem occurs if both you and the user are using Microsoft Office Outlook 2007.

Resolution

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0 A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 Server

File name

File version

File size

Date

Time

Platform

Setup.exe

3.0.5300.1605

471,912

29-Mar-2007

20:18

x86

Crmbulkmailservice.exe

3.0.5300.1624

2,855,272

01-Jun-2007

02:48

x86

Crmcache.dll

3.0.5300.1624

301,928

01-Jun-2007

02:48

x86

Crmmetadatacache.dll

3.0.5300.1624

204,136

01-Jun-2007

02:48

x86

Crmmsg.dll

1.2.3297.123

16,088

29-Mar-2007

20:18

x86

Crmnativeinteropproxy.dll

3.0.5300.1624

3,422,056

31-May-2007

11:51

x86

Crmobjectmodel.dll

3.0.5300.1624

6,761,320

01-Jun-2007

02:51

x86

Crmsecurity.dll

3.0.5300.1624

770,408

01-Jun-2007

02:50

x86

Crmworkflowservice.exe

3.0.5300.1624

3,903,336

01-Jun-2007

02:48

x86

Microsoft.crm.application.components.core.dll

3.0.5300.1624

288,104

01-Jun-2007

02:38

x86

Microsoft.crm.application.pages.dll

3.0.5300.1624

968,040

01-Jun-2007

02:42

x86

Microsoft.crm.dll

3.0.5300.1624

382,312

01-Jun-2007

02:38

x86

Microsoft.crm.objectmodel.dll

3.0.5300.1624

320,872

01-Jun-2007

02:38

x86

Microsoft.crm.tools.workflowlibrary.dll

3.0.5300.1624

275,816

01-Jun-2007

02:39

x86

Mscrmcustom.dll

3.0.5300.1605

179,560

29-Mar-2007

20:18

x86

Msvcr71.dll

7.10.3052.4

355,032

29-Mar-2007

20:18

x86

Pkgutil.cmd

Not Applicable

113

29-Mar-2007

05:18

Not Applicable

Pkgutil.exe

1.2.3297.101

88,792

29-Mar-2007

20:18

x86

Print_dlg.aspx

Not Applicable

8,822

31-May-2007

22:20

Not Applicable

Microsoft.crm.dll

3.0.5300.1

375,560

17-Nov-2005

04:39

x86

Microsoft.crm.objectmodel.dll

3.0.5300.1

318,216

17-Nov-2005

04:39

x86

Crmdbhotfix.dll

3.0.5300.1605

105,832

29-Mar-2007

20:18

x86

Crmhotfix.cdf

Not Applicable

7,836

02-Jun-2007

00:55

Not Applicable

Kb927207_client.dll

3.0.5300.1624

61,800

01-Jun-2007

02:44

x86

Kb930604_client.dll

3.0.5300.1624

65,384

31-May-2007

11:44

x86

Kb931627_client.dll

3.0.5300.1624

160,104

01-Jun-2007

02:44

x86

Kb933214_client.dll

3.0.5300.1624

71,016

01-Jun-2007

02:44

x86

Kb933423_client.dll

3.0.5300.1624

91,496

01-Jun-2007

02:44

x86

Kb933658_client.dll

3.0.5300.1624

67,432

01-Jun-2007

02:44

x86

Kb936204_client.dll

3.0.5300.1624

92,520

01-Jun-2007

02:44

x86

Kb938238_client.dll

3.0.5300.1624

70,504

01-Jun-2007

02:44

x86

Mscrmcustom.dll

3.0.5300.1605

179,560

29-Mar-2007

20:18

x86

Microsoft Dynamics CRM client for Outlook

File name

File version

File size

Date

Time

Platform

Crmaddin.dll

3.0.5300.1624

1,183,080

01-Jun-2007

02:50

x86

Crmmsg.dll

1.2.3297.123

16,088

29-Mar-2007

20:18

x86

Crmnativeinteropproxy.dll

3.0.5300.1624

3,422,056

01-Jun-2007

02:51

x86

Crmobjectmodel.dll

3.0.5300.1624

6,761,320

01-Jun-2007

02:51

x86

Crmsecurity.dll

3.0.5300.1624

770,408

01-Jun-2007

02:50

x86

Microsoft.crm.application.components.core.dll

3.0.5300.1624

292,200

01-Jun-2007

02:38

x86

Microsoft.crm.application.pages.dll

3.0.5300.1624

738,664

01-Jun-2007

02:38

x86

Microsoft.crm.dll

3.0.5300.1624

382,312

01-Jun-2007

02:38

x86

Microsoft.crm.objectmodel.dll

3.0.5300.1624

320,872

01-Jun-2007

02:38

x86

Mscrmcustom.dll

3.0.5300.1605

179,560

29-Mar-2007

20:18

x86

Msvcr71.dll

7.10.3052.4

355,032

29-Mar-2007

20:18

x86

Pkgutil.cmd

Not Applicable

113

29-Mar-2007

05:18

Not Applicable

Pkgutil.exe

1.2.3297.101

88,792

29-Mar-2007

20:18

x86

Print_dlg.aspx

Not Applicable

8,822

31-May-2007

22:20

Not Applicable

Syncqueue.dll

3.0.5300.1624

396,136

01-Jun-2007

02:50

x86

Microsoft.crm.dll

3.0.5300.1

375,576

17-Nov-2005

04:42

x86

Microsoft.crm.objectmodel.dll

3.0.5300.1

318,232

17-Nov-2005

04:42

x86

Crmhotfix.cdf

Not Applicable

4,484

02-Jun-2007

00:54

Not Applicable

Mscrmcustom.dll

3.0.5300.1605

179,560

29-Mar-2007

20:18

x86

Microsoft Dynamics CRM client for Outlook Compatibility Update

File name

File version

File size

Date

Time

Platform

Setup.xml

Not Applicable

2,269

02-Jun-2007

01:09

Not Applicable

V3cclientpatch30.msp

Not Applicable

2,755,584

02-Jun-2007

01:43

Not Applicable

Crmaddin.dll

3.0.5300.1624

1,211,240

01-Jun-2007

02:50

x86

Crmnativeinteropproxy.dll

3.0.5300.1624

3,422,056

31-May-2007

11:51

x86

Crmobjectmodel.dll

3.0.5300.1624

6,761,320

01-Jun-2007

02:51

x86

Microsoft.crm.application.components.core.dll

3.0.5300.1624

292,200

31-May-2007

11:38

x86

Microsoft.crm.application.components.strings.dll

3.0.5300.1624

726,376

01-Jun-2007

02:38

x86

Microsoft.crm.application.pages.dll

3.0.5300.1624

738,664

01-Jun-2007

02:41

x86

Microsoft.crm.dll

3.0.5300.1624

382,312

01-Jun-2007

02:38

x86

Microsoft.crm.objectmodel.dll

3.0.5300.1624

320,872

01-Jun-2007

02:38

x86

Print_dlg.aspx

Not Applicable

8,822

31-May-2007

22:20

Not Applicable

Syncqueue.dll

3.0.5300.1624

396,136

01-Jun-2007

02:49

x86

Setup.xml

Not Applicable

1,590

02-Jun-2007

01:09

Not Applicable

V3clightclientpatch30.msp

Not Applicable

760,832

02-Jun-2007

01:43

Not Applicable

Crmaddin.dll

3.0.5300.1624

1,211,240

01-Jun-2007

02:50

x86

Microsoft.crm.application.components.core.dll

3.0.5300.1624

292,200

31-May-2007

11:38

x86

Microsoft.crm.application.components.strings.dll

3.0.5300.1624

726,376

01-Jun-2007

02:38

x86

Microsoft.crm.dll

3.0.5300.1624

382,312

01-Jun-2007

02:38

x86

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server or the Microsoft Dynamics CRM client for Outlook.

Prerequisites

You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix.For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel.System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB933099$\Spuninst folder.For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates

More Information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

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