Article ID: 936213 - View products that this article applies to.
Configuration settings in Windows Internet Explorer 7 and Windows Internet Explorer 8 may cause one or more of the following issues:
To resolve these issues, use the following methods in the order in which they are presented.
Method 1: Clear cached data in Internet ExplorerTo determine whether a performance issue or an error message is caused by corruption in the temporary Internet files or in other cached information that is used by Internet Explorer, you must clear cached data. To do this, follow these steps:
Internet Explorer 7
Method 2: Reset security settings for Internet ExplorerIf you configure security settings to be too restrictive, you may prevent Internet Explorer from displaying certain Web sites. To determine whether an issue is caused by overly restrictive security settings, revert to default security settings. To do this, follow these steps:
Note If this method does not resolve the issue, you can restore Internet Explorer to its previous security level.
Method 3: Run Internet Explorer in "No Add-Ons" modeInternet Explorer add-ons, such as ActiveX controls and browser toolbars, are used by some Web sites to provide an enhanced browsing experience. An error may occur if an add-on is damaged or if an add-on conflicts with Internet Explorer. To determine whether the error is caused by an add-on, run Internet Explorer in "No Add-Ons" mode. To do this, follow these steps:
Option 1: Reset Internet ExplorerReset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed. Although this solution is quick, it also means that, if you want to use any of those add-ons in the future, they must be reinstalled. To reset Internet Explorer settings, use Method 4.
Option 2: Use the Manage Add-ons tool to determine which add-on is causing the issueUse the Manage Add-ons tool in Internet Explorer to individually disable each add-on to determine which add-on is causing errors. To do this, follow these steps:
Internet Explorer 7
For more information about add-ons in Internet Explorer, see the following article in Windows Help:
Internet Explorer add-ons: frequently asked questions
Method 4: Reset Internet Explorer settingsTo determine whether a performance issue or an error message is caused by configuration settings, reset Internet Explorer to its default configuration. This was its state when Windows Vista was originally installed.
To have us reset the Internet Explorer settings for you, go to the "Reset Internet Explorer for me" section. To reset the Internet Explorer settings yourself, go to the "Let me reset Internet Explorer myself" section.
Reset Internet Explorer for meTo reset Internet Explorer settings automatically, click the Reset Internet Explorer button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Reset Internet Explorer
Microsoft Fix it 50195
Note This Fix it tool should be run on Windows Vista. If you are using Windows 7, go to Method 5.
Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Next, go to the "Did this fix the problem?" section.
Let me reset Internet Explorer myselfTo do this, follow these steps:
Did this fix the problem?Check whether the Internet Explorer settings are reset. If the Internet Explorer settings are reset, you are finished with this section. If the Internet Explorer settings are not reset, you can contact support
For more information about the changes that occur when you reset the Internet Explorer settings, see the following articles in Windows Help:
Reset Internet Explorer 7 settings
Reset Internet Explorer 8 settings
Run Internet Explorer troubleshooters
Article ID: 936213 - Last Review: August 15, 2011 - Revision: 6.0