Article ID: 940801 - View products that this article applies to.
When you try to restore a backup or try to burn a backup to a CD-RW or to a DVD-RW in Microsoft Office Accounting Professional or in Microsoft Office Accounting Express, you receive one of the following error messages.
Error message 1
Handle does not support synchronous operating, the parameters to the file screen constructor may need to be changed to indicate the handle was opened asynchronously (That is, it was opened explicitly for overlapped IO)
Error message 2
The media family on device C is incorrectly formed. SQL server cannot process this media family. RESTORE HEADERONLY is terminating abnormally.
Error message 3
Access is Denied.
This problem occurs for one of the following reasons:
To resolve this problem, use the appropriate method.
Method 1Manually remove Accounting Professional or Accounting Express. Then, reinstall Accounting Professional or Accounting Express. For more information about how to manually remove Accounting Professional or Accounting Express, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/945462/ )How to manually remove Accounting Professional 2008 or Accounting Express 2008 and SQL Server 2005
930294Note Microsoft SQL Server 2005 Express Edition is installed when you reinstall Accounting Professional or Accounting Express.
(http://support.microsoft.com/kb/930294/ )How to manually remove Microsoft Office Accounting 2007 and Microsoft SQL Server Express 2005
Method 2Install SQL Server 2005 Express Edition. For information about how to obtain SQL Server 2005 Express Edition, visit the following Microsoft Web site:
Method 3Copy the backup file from the portable storage device to a local hard disk drive. Then, use this backup file to restore the backup on the computer. To do this, follow these steps:
Method 4Create a backup file for your company, and then copy the backup file to the CD-RW or to the DVD-RW. To do this, follow these steps:
Article ID: 940801 - Last Review: September 10, 2011 - Revision: 2.0