The Forefront Client Security management console closes or the dashboard statistics are incorrect if the managed computers have not reported statistics for more than 30 days

You use Microsoft Forefront Client Security. If the managed computers have not reported statistics to the collection server for more than 30 days, you experience one or more of the following symptoms.

Symptom 1

You receive the following error message in the Forefront Client Security management console:After you click OK in the error message, you are prompted to unload the snap-in or to exit Microsoft Management Console (MMC).

Symptom 2

Incorrect values are reported under the total number of managed computers.

Symptom 3

The results of the 14-day history report differ slightly from the results that the dashboard fuel gauges display.

A server-side SQL stored procedure that the Forefront Client Security dashboard uses incorrectly calculates statistics when the managed computers have not reported to the collection server for more than 30 days.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix installation instructions

To resolve this problem, run the KB942581.sql script file that is included in the hotfix package. To do this, follow these steps:

1. Save the KB42581.sql script file to the Forefront Client Security collection database server.
2. On the collection database server, start Microsoft SQL Server Management Studio. To do this, click Start, point to All Programs, point to Microsoft SQL Server 2005, and then click SQL Server Management Studio.
3. Click Connect.
4. On the File menu, point to Open, and then click File.
5. Locate the KB942581.sql script file that you saved in step 1.
6. Click Execute.
7. Make sure that you receive the following message:
   Command(s) completed successfully
   

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: