When you try to start Windows Live Photo Gallery, the program stops responding or will not start.
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Windows Live Photo Gallery creates a database to keep track of the photos and the videos in your collection. If this database becomes corrupted, you may experience the symptoms that are described in the "Symptoms" section.
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To resolve this problem, you must force Windows Live Photo Gallery to regenerate the database. To do this, follow the steps for your operating system:
| • | Windows Vista| 1. | Close Windows Live Photo Gallery.
| | 2. | Click Start
 , type
%userprofile%\AppData\Local\Microsoft\Windows Live Photo Gallery
in the Start Search box, and then press ENTER. | | 3. | Right-click Pictures.pd4, and then select Rename. | | 4. | Change the name of file to OLD_Pictures.pd4. | | 5. | Start Windows Live Photo Gallery. |
Note Windows Live Photo Gallery will re-create the database based on the metadata and information that is stored in your media files. Any metadata that is not written back to a media file will be lost. For example, the metadata could be lost because a media file was locked or read-only. |
| • | Windows XP| 1. | Close Windows Live Photo Gallery
| | 2. | Click Start, click Run, type %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Photo Gallery, and then click OK. | | 3. | Right-click Pictures.pd4, and select Rename. | | 4. | Change the name of file to OLD_Pictures.pd4. | | 5. | Start Windows Live Photo Gallery. |
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