A meeting reminder is set unexpectedly when you send an email message to an Exchange Server user

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Article ID: 945854 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You create a meeting request in Microsoft Outlook.
  • You configure Outlook not to send reminders. For example, you set the Reminder status to None in Microsoft Office Outlook 2007.
  • You send the meeting request to a recipient.
  • The mailbox for the recipient is hosted on Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010.
In this scenario, a reminder is set to the default value of 15 minutes when the recipient receives the message.

Resolution

To resolve this issue, follow the appropriate steps:

Exchange Server 2013
  1. Start Notepad.
  2. Type the following in the Notepad file:

    <?xml version="1.0" encoding="utf-8" ?>
    <configuration>
     <storeDriver>
      <parameters>
       <add key="AlwaysSetReminderONAppointment" value="false" />
      </parameters>
     </storeDriver>
    </configuration>
  3. Click File, and then click Save.
  4. In the File name box, type StoreDriver.config.
  5. In the Save as type box, click All Files.
  6. Save the file in the %ExchInstallFolder%\bin folder.
  7. Restart the Microsoft Exchange Mailbox Transport Delivery service.
  8. Repeat steps 1 through 6 on all Exchange 2013 servers that have the Hub Transport role.


Exchange Server 2010
  1. Start Notepad.
  2. Type the following in the Notepad file:

    <?xml version="1.0" encoding="utf-8" ?>
    <configuration>
     <storeDriver>
      <parameters>
       <add key="AlwaysSetReminderONAppointment" value="false" />
      </parameters>
     </storeDriver>
    </configuration>
  3. Click File, and then click Save.
  4. In the File name box, type StoreDriver.config.
  5. In the Save as type box, click All Files.
  6. Save the file in the %ExchInstallFolder%\bin folder.
  7. Restart the Transport service.
  8. Repeat steps 1 through 6 on all Exchange 2010 servers that have the Hub Transport role.
Exchange Server 2007

  1. Install the latest Exchange Server 2007 service pack on the Hub Transport servers. For more information about how to install the latest Exchange service pack or update rollup, visit the following TechNet website:

    http://technet.microsoft.com/en-us/library/ee221180(EXCHG.80).aspx
  2. Start Notepad.
  3. Type the following in the Notepad file:

    <?xml version="1.0" encoding="utf-8" ?>
    <configuration>
     <storeDriver>
      <parameters>
       <add key="AlwaysSetReminderONAppointment" value="false" />
      </parameters>
     </storeDriver>
    </configuration>
  4. Click File, and then click Save.
  5. In the File name box, type StoreDriver.config.
  6. In the Save as type box, click All Files.
  7. Save the file in the %ExchInstallFolder%\bin folder.
  8. Restart the Transport service.
  9. Repeat steps 1 through 7 on all Exchange 2007 servers that have the Hub Transport role.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

For more information about the Exchange Server 2007 Support Lifecycle, visit the following TechNet website:

http://support.microsoft.com/lifecycle/?LN=en-us&p1=10926&x=11&y=10


Properties

Article ID: 945854 - Last Review: March 29, 2013 - Revision: 5.0
Applies to
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2010 Service Pack 1
  • Microsoft Exchange Server 2010 Service Pack 2
Keywords: 
kbexpertiseinter kbbug kbfix kbqfe kbhotfixrollup KB945854

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