The System Center Configuration Manager 2007 Offer Status Summarizer does not process advertisement status summary data

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Article ID: 945898 - View products that this article applies to.
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SYMPTOMS

When you install a Microsoft System Center Configuration Manager (SCCM) 2007 site server before December 1, 2007, the SCCM site server does not process advertisement status summary data. This data is also known as offer status summary data. In this case, status files (.svf) accumulate in the offersum.box folder that is located in the \Program Files\Microsoft Configuration Manager\inboxes folder on the SCCM site server.

Note If you upgrade from Microsoft System Management Server (SMS) 2003 to SCCM 2007, the offersum.box folder is located in the \SMS\Inboxes folder.

Additionally, the Offersum.log file contains errors that resemble the following:
Tally 00011280001F2000. New Start Time: 12/01/2007 00:00:00, New Expire Time: 12/08/2007 00:00:00 ---->: An exception was raised: Unspecified error Warn>: Could not initialize the summarizers properties.
These error messages occur every minute in the Offersum.log file.

When you install an SCCM site server after December 1, 2007, the SCCM site server cannot process any status messages. This behavior occurs because the offersum.box folder is not created successfully. This blocks the status message system. Additionally, the Statmgr.log file contains entries that resemble the following:
Waiting for SMS_INBOX_MANAGER to create the "Offer Status Summarizer" inbox for summarizer SMS_OFFER_STATUS_SUMMARIZER.
Note No other site system functions are affected by this problem. Only the offer status summarization component is affected by this problem.

CAUSE

This problem occurs because an incorrect date calculation is used to determine summarization intervals. The date calculation runs shortly after the Offer Status Summarizer thread of the SMS Executive Service starts.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348 List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix Information

The following file is available for download from the Microsoft Download Center:
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Download
Download the Sccm2007-rtm-kb945898-x86.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next System Center Configuration Manager 2007 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

System Center Configuration Manager 2007 must be installed before you apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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DateTimeVersionSizeFile name
01-Dec-200706:504.0.5931.111 88,504Offersum.dll
After you apply this hotfix, the status messages that are backlogged in the offersum.box folder are processed. If you monitor the Offersum.log file, entries that resemble the following may appear for several different messages:
Invalid time for offer 'AdvertisementName' with message MessageID from client ClientName.
Note The MessageID value will vary. Additionally, the number of times that the log entry is repeated for any given client will vary.

When the status summarizer component reads a status message, the status summarizer component compares the time stamp in the message to the start time of a given summary interval. When the message that is being processed falls outside the given range, the log entry is generated in the Offersum.log file. For example, a status message that is generated on December 3 and that is processed on December 5 will not appear in the Since 12:00:00AM summary. Therefore, the December 3 log entry can be ignored.

Fourteen different status summary intervals are defined. The status summary intervals resemble the Display Intervals information that is available when you view status message summaries in the SMS Administrator Console. For example, the status summary intervals resemble Since 12:00:00 AM or Since Sunday.

Properties

Article ID: 945898 - Last Review: December 8, 2007 - Revision: 1.1
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
atdownload kbqfe kbhotfixserver kbexpertiseinter kbtshoot kbprb KB945898

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