Word 2007 may crash when you try to start or use Word 2007

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Article ID: 946622 - View products that this article applies to.
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SYMPTOMS

When you try to start or use Microsoft Office Word 2007, Word 2007 may crash. If you use the Send to Mail Recipient command, you may receive an error message. On a Windows XP-based computer, you receive the following error message:
Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.
When you view the data in the error report, the report may contain an error signature that resembles the following.
Collapse this tableExpand this table
Application nameApplication versionModule nameModule versionOffset
Winword.exe 12.0.4518.1014kernel32.dll5.1.2600.311900012a5b
On a Windows Vista-based computer, you receive the following error message:
Microsoft Office Word has stopped working.
When you view the data in the error report, the report may contain an error signature that resembles the following.
Collapse this tableExpand this table
Application nameApplication versionModule nameModule versionOffset
Winword.exe 12.0.4518.1014StackHash_60dc6.0.6000.16386000af1c9

- or -
Collapse this tableExpand this table
Application nameApplication versionModule nameModule versionOffset
Winword.exe 12.0.6211.1000wwlib.dll12.0.6212.100000102982

CAUSE

This issue may occur if one or more of the following conditions are true:
  • Condition 1: The Works Suite add-in for Word is installed. The Works Suite add-in for Word was not designed to work with Word 2007.
  • Condition 2: You have added the Send to Mail Recipient button to the Quick Access Toolbar and set Microsoft Outlook Express as the default e-mail client.

RESOLUTION

Resolution for Condition 1

To resolve this issue, remove the Works Suite add-in for Word. To remove the Works Suite add-in for Word on a Windows XP-based computer, follow these steps:
  1. Click Start, click Run, type appwiz.cpl, and then click OK.
  2. In the Currently installed programs list, click Microsoft Works Suite Add-in for Microsoft Word, and then click Remove.
  3. Follow the instructions to remove the add-in.
To remove the Works Suite add-in for Word on a Windows Vista-based computer, follow these steps:
  1. Click Start, type appwiz.cpl in the Start Search box, and then press ENTER.
  2. In the Programs list, click Microsoft Works Suite Add-in for Microsoft Word, and then click Uninstall.
  3. Follow the instructions to remove the add-in.

Resolution for Condition 2

To resolve this issue, use one of the following methods:
  • Remove the Send to Mail Recipient button. To do this, follow these steps:
    1. In Word 2007, click the Microsoft Office Button, and then click Word Options.
    2. Click the Customize tab.
    3. In the Customize Quick Access Toolbar list, click Send to Mail Recipient, and then click Remove.
  • Remove Outlook Express as your default e-mail client, and then set Outlook as your default e-mail client. To do this, follow these steps:
    1. Start Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. In the Internet Options dialog box, click the Programs tab.
    4. Under Internet programs, click Microsoft Office Outlook in the E-mail list, and then click OK.

MORE INFORMATION

The Works Suite add-in for Word (Wkwdaddn.dll) provides integration between Word and Works. The two programs can function without the add-in because the add-in is an optional component. The add-in offers Word commands and access to Word wizards from the Works Word Processor. The add-in may be present if you had an earlier version of Microsoft Works or Microsoft Works Suite on the computer. The add-in was not designed to work with Word 2007.

Properties

Article ID: 946622 - Last Review: March 27, 2008 - Revision: 2.0
APPLIES TO
  • Microsoft Office Word 2007
Keywords: 
kbtshoot kberrmsg kbexpertisebeginner kbprb KB946622

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