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An Outlook 2007 e-mail message remains in the Outbox after you move it to a personal folder
Article ID: 948984 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows XP and Windows Vista
Consider the following scenario:
How to obtain the hotfixThis issue is fixed in the Outlook 2007 Hotfix Package that was released on February 7, 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
948716After you install the hotfix, you must also add registry data to your Outlook client to enable the fix.
(http://support.microsoft.com/kb/948716/ )Description of the Outlook 2007 hotfix package: February 7, 2008
Note If you configure the registry data to enable this fix, Outlook reverts to the earlier version behavior in which sent messages are uploaded two times to the server that is running Microsoft Exchange when you are running in cached mode. For detailed information, see the "More Information" section.
To enable this hotfix automatically, click the Fix it button or link, click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
Note: Because this change is related to a hotfix, you must install the hotfix in addition to running the Fix this problem wizard. If you only run the Fix this problem wizard and you do not install the hotfix, the problem will not be resolved.
Fix this problem
Microsoft Fix it 50323
Note After you install this hotfix and add the registry data to enable the hotfix, messages that were displayed in Outbox before the installation of the hotfix continue to appear in OWA. This hotfix prevents the problem that is resolved by this hotfix only for new email messages. If you have to remove messages that continue appear in the Outbox folder, you must remove them by using OWA.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To enable this hotfix, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
In Outlook 2007 or in Microsoft Office Outlook 2003 together with a Microsoft Exchange Server 2003 mailbox, Outlook performs the following actions when you send a message in cached mode:
If you configure the registry data that is listed in this article (SendOne = 0), this new Outlook 2007 functionality is disabled. In this case, Outlook reverts to the earlier version behavior of uploading sent messages two times to Exchange.