Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
"Failure configuring Windows updates. Reverting changes. Do not turn off your computer" error when you try to install Windows updates
Article ID: 949358 - View products that this article applies to.
When you try to install Windows updates, you get the following error:
Failure configuring Windows updates. Reverting changes. Do not turn off your computer.
To resolve this issue, use the following methods starting with the first method below. If that doesn't resolve your issue, click next method.
Restart your computer (Windows 8 only)
To restart Windows 8, follow these steps:
Run the Windows Update Troubleshooter (Windows 8, Windows 7, and Windows Vista)
Windows 8 or Windows 7To download and run the Windows Update troubleshooter, click the Fix-It button below, or you can open it by following the steps below:
If you don’t have an Internet connection in Windows 8, you can open the Windows Update troubleshooter that's included in Windows 8. However, that troubleshooter does not perform all the troubleshooting steps that the linked troubleshooter above does.
Windows VistaTo start the Windows Update Troubleshooter, click the Fix-it button below:
Note The Windows Update Troubleshooter may have text that is available in English only. After the Windows Update Troubleshooter is complete your previous Windows Update history may be deleted.
Use the System Restore feature (Windows 8, Windows 7, and Windows Vista)
Note You must be logged on to Windows with an administrator account to complete this method. If this is a computer that is part of a network at work, you should ask the system administrator for help. For information about how to log into Windows as an administrator, click one of the following links, depending on the version of Windows that you're running:
Windows 7 and Windows Vista:Note If your computer is not configured to start from a CD or from a DVD, or if Windows came preinstalled on your computer without the CDs or DVDs, see the documentation that was included with the computer for instruction about how to continue, or skip to method 2.
When you start your computer by using the Windows installation disc, you can perform system recovery options on startup. To do this, follow these steps:
Windows Vista or Windows 7Start Windows :
If you still get the error, try method 2.
Use the In Place Upgrade feature (Windows 7 and Windows Vista)
Performing an in-place upgrade will restore the current Windows installation to the version of the installation DVD. This also requires the installation of all updates that are not included on the installation DVD. If your computer came with Windows pre-installed, review your computer's documentation for instructions on how to do an in-place upgrade. Otherwise, follow these steps.
Note We strongly recommend that you back up all your personal files. For information, see http://windows.microsoft.com/en-US/windows7/Back-up-your-files
If these methods did not fix it, you can use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web sites provide include the following:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
How to avoid this problem in Windows VistaTo avoid this problem in Windows Vista, obtain and install update 937287 from the Microsoft Download Center separately from all other updates on the Windows Update site. Install the update that applies to your version of Windows Vista so that you can successfully install future updates.
The following files are available for download from the Microsoft Download Center:
Windows Vista x86-based systems
Download the Windows6.0-KB937287-x86.msu package now.
Collapse this imageExpand this image
Windows Vista x64-based systems
Download the Windows6.0-KB937287-x64.msu package now.
Collapse this imageExpand this image
For more information about how to use the System Recovery options, see the following Microsoft websites:
For Windows Vista http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EX
For Windows 7 http://windows.microsoft.com/en-us/windows7/Startup-Repair-frequently-asked-questions
These sites include options to use when the manufacturer has installed the System Recovery options on the computer.
Article ID: 949358 - Last Review: June 14, 2013 - Revision: 11.0