Article ID: 954199 - View products that this article applies to.
Microsoft uses technology to protect our services and our customers. We filter or block e-mail messages to stop spam or to increase security. However, reasonable trade-offs are sometimes made when we try to protect customers. Therefore, some wanted communications may be filtered unintentionally.
To make sure that customers do not receive unwanted or inappropriate e-mail messages, Microsoft Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007 and Microsoft Office Outlook 2003 use anti-spam technology. This technology filters some e-mail messages based on characteristics that are common to spam. Microsoft also helps users and system administrators override unintentional filtering of their mail by helping to manage how filters and related systems handle e-mail messages.
For the security of the junk e-mail feature, we do not disclose or discuss detailed information on a per-message basis.
For situations in which you want to have a bit more control over how messages are filtered or how messages are not filtered by the anti-spam features, you can use several methods in Outlook, in Microsoft Exchange Server, or in both. For example, if you have to make sure that e-mail from a specific domain is not treated as junk e-mail, add the domain to the Safe Senders list.
OutlookOutlook contains several settings that control the way that messages are filtered. You can add the sender to your Safe Senders list. To do this, follow the steps below:
Outlook 2010 and Outlook 2013
To change your spam filter settings, follow these steps:
Outlook 2007 and Outlook 2003
http://office.microsoft.com/en-us/outlook/HA102325911033.aspxFor more information about how to create and deploy junk e-mail filter lists in Outlook 2007, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc179056.aspxFor more information about how to help users avoid junk e-mail messages in Outlook 2003, visit the following Microsoft Web site:
Exchange ServerThere are several ways to fine-tune the spam filtering features in Exchange Server.
For more information about anti-spam and antivirus functionality, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/aa997658.aspxFor more information about the anti-spam improvements in Exchange Server 2003 Service Pack 2, visit the following Microsoft Web site:
Article ID: 954199 - Last Review: July 16, 2013 - Revision: 3.0