The SMS_Site_Component_Manager service stops unexpectedly when you try to install Configuration Manager 2007 Service Pack 1 or reinstall a specific component after an unsuccessful installation attempt

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Article ID: 954214 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You are running a Microsoft System Center Configuration Manager 2007 site server.
  • On the site server, you have the following registry subkeys:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_SITE_COMPONENT_MANAGER\Multisite Component Servers
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_SITE_COMPONENT_MANAGER\Component Servers
  • The Multisite Component Servers registry subkey has more direct child subkeys than the Component Servers registry subkey.
  • You try to install Configuration Manager 2007 Service Pack 1. Or, you try to reinstall a specific component of Configuration Manager 2007 after an unsuccessful installation attempt.
In this scenario, the SMS_Site_Component_Manager service stops unexpectedly during the installation process.

Additionally, the following events are logged on the site server.

Event ID 7034

Log: System
Type: Error
Event source: Service Control Manager
Event category: None
Event ID: 7034
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description: The SMS_SITE_COMPONENT_MANAGER service terminated unexpectedly. It has done this 1 time(s).

Event ID 1000

Log: Application
Event source: Application Error
Event category: None
Event ID: 1000
Date: Date
Time: Time
User: N/A
Description:
Faulting application sitecomp.exe, version 4.0.6221.1000, faulting module kernel32.dll, version 5.2.3790.4062, fault address 0x00022366.

Note This problem may also occur after you install Configuration Manager 2007 Service Pack 1. This problem is most likely to occur in the following configuration:
  • All components of Configuration Manager 2007 except the Configuration Manager database are installed on the site server.
  • The Configuration Manager database is hosted in a clustered instance of Microsoft SQL Server.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348 List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Configuration Manager 2007 Service Pack 1 installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Configuration Manager 2007 Service Pack 1, x86-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sitecomp.exe4.0.6221.1101504,24830-Nov-200818:00x86
System Center Configuration Manager 2007 Service Pack 1, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sitecomp.exe4.0.6221.1101504,24830-Nov-200818:00x86
Note The date stamp on the fixed version of the Sitecomp.exe file is set to several months later than the actual hotfix release date. This is to prevent any potential conflicts with the international versions of Configuration Manager 2007 Service Pack 1 that may be released in the future.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 954214 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbexpertiseinter kbbug kbfix kbqfe KB954214

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