Article ID: 954367 - View products that this article applies to.
You may experience one or more of the following symptoms on a Windows Vista-based or a Windows Server 2003-based computer that uses a Hewlett-Packard (HP) printer:
This issue occurs because the HP printer driver uses one of the following files:
To resolve this issue, obtain a newer version of the HP printer driver. To do this, visit the following HP Web site:
http://welcome.hp.com/country/us/en/support.html?pageDisplay=driversMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Note Before you install the new HP printer driver, make sure that the version of the HPBmini.dll file is later than 126.96.36.199 or that the version of the Hpcdmc32.dll file is later than 188.8.131.52. To do this, extract the driver to a temporary folder, and then verify the version of the HPBmini.dll file or the Hpcdmc32.dll file.
Printer drivers that are reported to use the older version of the HPBmini.dll file
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/946394/ )Error message when you try to connect to a print queue in Windows Vista or in Windows Server 2008: "Windows cannot connect to the printer. Operation could not be completed (error 0x000006be)"
(http://support.microsoft.com/kb/953844/ )On a Windows Server 2003 based computer, the upgrade of HP Print Driver hangs
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 954367 - Last Review: February 22, 2013 - Revision: 1.0
Contact us for more help
Connect with Answer Desk for expert help.