When you try to install updates from the Windows Update Web
site or the Microsoft Update Web site, you may receive the following error:
This issue occurs if a Windows Update or Microsoft Update
client file is in use when you try to install the updates.
To resolve this issue, stop and then restart the Windows
Update service. Then, restart your computer. To do this, use one of the
following methods, depending on the Microsoft Windows operating
system that you are running.
Method for Windows 2000, Windows XP, or Windows Server 2003
- Close any Windows Update or Microsoft Update browser
windows.
- Click Start, click Run,
type cmd, and then click OK.
- At the command prompt, type the following commands. Press ENTER after each command.
net stop wuauserv
net start wuauserv
- Close the Command Prompt window.
- Restart the computer.
Note After you restart your computer, give the computer sufficient
time to finish security and other pre-scans before you install updates
again.
Method for Windows Vista or Windows Server 2008
- Close any Windows Update or Microsoft Update browser
windows.
- Click Start
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, type
Command Prompt in the Start Search box, and
then right-click Command Prompt in the
Programs list. - Click Run as Administrator.
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If you are prompted for an administrator password or
confirmation, type your password or click
Continue. - At the command prompt, type the following commands. Press ENTER after each command.
net stop wuauserv
net start wuauserv
- Close the Command Prompt window.
- Restart the computer.
Note After you restart your computer, give the computer sufficient
time to finish security and other pre-scans before you install updates
again.