Error message when you try to install updates from the Windows Update or Microsoft Update Web site: "0x80073712"

When you try to install updates from the Windows Update or Microsoft Update Web site, you may receive the following error message:

This issue may occur if the Component-Based Servicing (CBS) manifest is corrupted.

To resolve this issue, use the following methods in the order in which they are presented.

Method 1: Run the System Update Readiness tool (Checksur.exe)

1. Download and run the System Update Readiness tool. This tool runs a one-time scan for inconsistencies that may prevent future servicing operations.
   
   For more information about how to download and run the Checksur.exe tool, click the following article number to view the article in the Microsoft Knowledge Base:
   947821  (http://support.microsoft.com/kb/947821/ ) Description of the System Update Readiness Tool for Windows Vista
2. Try to install updates again.

Note After you run the tool, the Checksur.log file is saved in the following location: In a default installation of Windows Vista, %systemroot% represents the Windows directory.

If this method does not resolve the issue, go to Method 2.

Method 2: Install Windows Vista Service Pack 1

If you have not yet installed Windows Vista Service Pack 1 (SP1), visit the Microsoft Download Center, and then download and install Service Pack 1. To do this, follow these steps:

1. Exit all programs, and then click the following link:
   http://www.microsoft.com/downloads/details.aspx?FamilyID=f559842a-9c9b-4579-b64a-09146a0ba746&DisplayLang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=f559842a-9c9b-4579-b64a-09146a0ba746&DisplayLang=en)
   Note Click the Download option on the download page, click Save, and then save the download to your desktop. When the download process is complete, click Run to install SP1.
2. Restart the computer.
3. Try to download updates again.

If you still cannot install updates, go to Method 3.

Method 3: Perform a repair installation of Windows Vista

When you perform a repair installation, this restores the current Windows Vista installation to the version on the installation DVD. This requires you to reinstall all updates that are not included in that version of Windows Vista.

To perform a repair installation of Windows Vista, follow these steps:

1. Restart the computer.
2. Insert the Windows Vista DVD in the computer's DVD drive.
   
   Note If Windows does not automatically detect the DVD, click Start, type <Drive>:\setup.exe in the Search box, and then click Setup in the programs list. Then, click Install Now.
3. Click Go online to obtain the latest updates for installation (recommended).
4. Insert the product key if you are prompted for it.
5. Click to accept the Microsoft Software License Terms.
6. On the Which type of installation to you want screen, click Upgrade.
7. When the installation is complete, restart the computer, and then try to install updates again.