Article ID: 957310 - View products that this article applies to.
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Summary

When you try to install updates or components in Windows 8, Windows 7, or Windows Vista, you may experience one or more of the following symptoms:

  • When you try to install an update by using the Windows Update website, you may get an error message that includes Error code: 0x80073712, and the update does not install.
  • When you click Turn Windows features on or off in the Programs and Features item in Control Panel, no features are displayed in the Windows Features dialog box.
This issue may occur if the Component-Based Servicing (CBS) manifest is corrupted. See the Resolution section below for how to correct this issue.

Resolution

Windows 8

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To resolve this problem in Windows 8, perform one of the following methods:
Method 1: Run the Windows Update troubleshooter
  1. Tap or click the following Fix it button to run the troubleshooter:
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    The Automatically diagnose and fix common problems with Windows Update troubleshooter may automatically fix the problem described in this article.
    This troubleshooter fixes many problems.learn morerun now
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  2. Run the troubleshooter. Then, open Windows Update and try to install the update again.
Method 2: Run the DISM tool
  1. Swipe in from the right edge of the screen, and then tap Search.
    Note If you are using a mouse, point to the upper-right corner of the screen. Then, move the mouse pointer down, and then click Search.
  2. Enter command prompt in the search box.
  3. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
    DISM.exe /Online /Cleanup-image /Scanhealth
    DISM.exe /Online /Cleanup-image /Restorehealth
  5. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  6. Run Windows Update again.
Method 3: Refresh your PC
  1. For information about how to do this, go to How to restore, refresh, or reset your PC.
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Windows 7 and Windows Vista

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To resolve this problem in Windows 7 and Windows Vista, use one of the following methods. For these methods to work, you must be logged on to your computer as an administrator. Or, you must be able to supply a user account name and password for an account that has administrative permissions. If you are using your home computer, you may already be logged on as an administrator.

For more information about how to log on as an administrator, go to the following Microsoft website:
How do I log on as an administrator?
Method 1:Run the Windows Update troubleshooter
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To start the Windows Update Troubleshooter, click the following Fix it button:

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The Automatically diagnose and fix common problems with Windows Update troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.learn morerun now
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Method 2: Run the System Update Readiness tool (Checksur.exe)
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  1. Download and run the System Update Readiness tool. This tool runs a one-time scan for inconsistencies that may prevent future problems with installing updates or service packs. To download and run the System Update Readiness tool (Checksur.exe), go to the following Microsoft website:
    What is the System Update Readiness Tool?
  2. Install the updates again.
If you still cannot install the updates or turn on Windows features, go to Method 2.
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Method 3: Install the latest service pack for your version of Windows.
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If you do not have the latest service pack for your version of Windows installed, go to the Service Pack Center to download and install the latest service pack.
  1. Click the following link:
    Service Pack Center
  2. Click the service pack download link for your version of Windows.
  3. Follow the instructions to download, and install the latest service pack.
  4. Restart your computer.
  5. Try to install the updates again.

If you still cannot install updates or turn on Windows features, go to Method 3.
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Method 4: Run the System File Checker (SFC.exe) tool with the sfc /scannow command
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To run System File Checker, follow these steps:
  1. Click Start, type cmd in the Start Search box (Windows Vista) or the Search programs and files box (Windows 7), and then press Enter.
  2. Right-click cmd.exe, and then click Run as administrator. Click Continue if you are the administrator or type the administrator password, and then click Continue.
  3. In the command box window, type Sfc /scannow, and then press Enter. Note that there is a space before the forward slash in this command.
The scan may take some time, so be patient. Windows will repair any corrupted or missing files that it finds. If information from the installation DVD is needed to repair the problem, you may be prompted to insert your Windows Vista or Windows 7 DVD.

After the scan is complete, try to install the updates again. If you still can't install the updates or turn on Windows features, go to Method 4.
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Method 5: Perform an in-place upgrade
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Important You should use an in-place upgrade only as the final alternative if the previous methods don't resolve your issue.
Be aware that it takes the same amount of time to do the upgrade as it does to reinstall Windows. Also, some of your customized Windows settings may be lost during this process.

Note Performing a repair installation will not damage files and applications that are currently installed on your computer.

To perform an in-place upgrade, follow these steps:



  1. Close all applications.
  2. Insert the Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2 DVD in the computer's DVD drive.
  3. In the Setup window, click Install Now.

    If Windows does not automatically detect the DVD, follow these steps:
    1. Click Start, and then type Drive:\setup.exe in the Start Search box. Note: The Drive placeholder is the drive letter of the computer's DVD drive.
    2. In the Programs list, click Setup.exe.
    3. In the Setup window, click Install Now.
  4. Click Go online to obtain the latest updates for installation (recommended).
  5. Type the product key if you are prompted to do this.
  6. In the Install Windows screen, select the operating system that you want to Upgrade or Inplace.
  7. Click Yes to accept the Microsoft Software License Terms.
  8. In the Which type of installation do you want? screen, click Upgrade.
  9. When the installation is complete, restart your computer.

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After your in-place upgrade is complete, try to run Windows Update or try to turn Windows features off and on to see whether the problem is resolved. If you still cannot install Windows Updates or turn on Windows features, go to the following Microsoft website to contact support:
http://support.microsoft.com/contactus
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Properties

Article ID: 957310 - Last Review: September 29, 2013 - Revision: 10.0
Applies to
  • Microsoft Windows Update
  • Microsoft Update
Keywords: 
kbexpertiseinter kbtshoot kbprb KB957310

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