Article ID: 958044 - Last Review: September 26, 2008 - Revision: 1.1

You receive a "0x80070490" error code when you use Windows Update or Microsoft Update Web sites to install updates

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SYMPTOMS

When you try to connect to the Windows Update Web site or to the Microsoft Update Web site, you may receive the following error code:
0x80070490

CAUSE

This issue may occur if there is corruption in the Component Based Servicing (CBS) manifest.

RESOLUTION

To resolve the issue, follow the steps that are appropriate for your operating system.

Windows 2000, Windows XP, and Windows Server 2003

To resolve this issue, use the System File Checker to verify that the correct versions of the system files are present. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. Copy and then paste (or type) the following command in the Open box, and then press ENTER:
    cmd
  3. At the command prompt, type sfc /scannow, and then press ENTER.

    Note If you are prompted for your Windows XP CD, insert the CD into the CD drive.
  4. After the System File Checker has finished, try to install updates again.
For more information about the System File Checker, click the following article number to view the article in the Microsoft Knowledge Base:
310747  (http://support.microsoft.com/kb/310747/ ) Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)
If the System File Checker does not resolve the issue, you must perform a repair installation of Windows XP.

For more information about how to perform a repair installation of Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
315341  (http://support.microsoft.com/kb/315341/ ) How to perform an in-place upgrade (reinstallation) of Windows XP

After the repair installation is complete, try to install the updates again.

Note Performing a repair installation will not damage files and applications that are currently installed on your computer.

Windows Vista and Windows Server 2008

To resolve this issue, you must perform a repair installation of Windows Vista or Windows Server 2008. Performing a repair installation will restore the current Windows installation to the version of the installation DVD. This also requires the installation of all updates that are not included on the installation DVD.

Note Performing a repair installation will not damage files and applications that are currently installed on your computer.

To perform a repair installation of Windows Vista or of Windows Server 2008, follow these steps:
  1. Close all applications, and then restart the computer.
  2. Insert the Windows Vista DVD or the Windows Server 2008 DVD in the computer's DVD drive.
  3. In the Setup window, click Install Now.

    Note If Windows does not automatically detect the DVD, follow these steps:
    1. Click Start
      Collapse this imageExpand this image
       Start button
      , and then type Drive:\setup.exe in the Start Search box.

      Note The Drive placeholder is the drive letter of the computer's DVD drive.
    2. In the Programs list, click Setup.exe.
    3. In the Setup window, click Install Now.
  4. Click Go online to obtain the latest updates for installation (recommended).
  5. Type the CD key if you are prompted to do this.
  6. Click Yes to accept the Microsoft Software License Terms.
  7. On the Which kind of installation do you want? screen, click Upgrade.
  8. When the installation is complete, restart your computer, and then try to install the updates.

APPLIES TO
  • Microsoft Windows Update
  • Microsoft Update
Keywords: 
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