Article ID: 958046 - View products that this article applies to.
Expand all | Collapse all

On This Page

Summary

Use the troubleshooter in this article to resolve Windows Update errors "0x80248007". This problem occurs when some files in the Windows Update are missing, or when the Microsoft Software License Terms cannot be located by Windows Update. 

Resolution

Windows 8.1, Windows 8, or Windows 7

If you are running Windows 8.1 Windows 8, or Windows 7, follow these steps:
  1. Use the Windows Update troubleshooter below. To start the troubleshooter, click run now.
    Collapse this imageExpand this image
    assets mats1
    The Automatically diagnose and fix common problems with Windows Update troubleshooter may automatically fix the problem described in this article.
    This troubleshooter fixes many problems.learn morerun now
    Collapse this imageExpand this image
    assets mats2
  2. Install Windows Update again.

Did this fix the problem?

Check whether the problem is fixed. If the problem is not fixed, you can contact us for more help, connect with Answer Desk for expert help.

Windows Vista or Windows XP

If you are running Windows Vista or Windows XP Service Pack 3 (SP3), follow these steps:
  1. Use the Windows Update troubleshooter below. To start the troubleshooter, click run now.
    Collapse this imageExpand this image
    assets mats1
    The Automatically diagnose and fix common problems with Windows Update troubleshooter may automatically fix the problem described in this article.
    This troubleshooter fixes many problems.learn morerun now
    Collapse this imageExpand this image
    assets mats2
  2. Install Windows Update again.
If you are running Windows XP Service Pack 2 (SP2), Windows XP Service Pack 1 (SP1), or Windows XP, follow these steps:
  1. Run the Fix it solution below.
    Collapse this imageExpand this image
    assets fixit1
    Fix this problem
    Microsoft Fix it 50202
    Collapse this imageExpand this image
    assets fixit2
  2. Install Windows Update again.

Did this fix the problem?

Check whether the problem is fixed. If the problem is not fixed, you can contact us for more help, connect with Answer Desk for expert help.

Additional manual steps

If the Windows Update troubleshooter can't resolve your problem, follow these steps to resolve the problem manually:

Step 1: Stop the Windows Update service

Collapse this imageExpand this image
assets folding start collapsed
You must be logged on as an administrator to perform these steps.
  1. Open Administrative Tools from Control Panel. Open Control Panel, type administrative tools in the search box, and then click Administrative Tools.
  2. Double-click Services.
    Note If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  3. Click the Name column heading to sort the names in reverse order.
  4. Find the Windows Update service, right-click it, and then click Stop. If you are running Windows XP, find the Automatic Updates service, right-click it, and then click Stop.
Collapse this imageExpand this image
assets folding end collapsed

Step 2: Delete temporary update files in the SoftwareDistribution folder

Collapse this imageExpand this image
assets folding start collapsed
  1. Open File Explorer (in Windows 8.1 and Windows 8) or Windows Explorer (in Windows 7, Windows Vista and Windows XP).
  2. Double-click the local hard disk where Windows is installed, typically drive C.
  3. Double-click the Windows folder, and then double-click the SoftwareDistribution folder.
  4. Double-click the DataStore folder to open it, and then delete all files and folders in the folder.
    Note If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  5. Click the Back button. In the SoftwareDistribution folder, double-click the Download folder to open it, and then delete all files in the folder.
    Note If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Collapse this imageExpand this image
assets folding end collapsed

Step 3: Restart the Windows Update service

Collapse this imageExpand this image
assets folding start collapsed
You must be logged on as an administrator to perform these steps.
  1. Open Administrative Tools from Control Panel. Open Control Panel, type administrative tools in the search box, and then click Administrative Tools.
  2. Double-click Services.
    Note If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  3. Click the Name column heading to sort the names in reverse order.
  4. Find the Windows Update service, right-click it, and then click Start. If you are running Windows XP, find the Automatic Updates service, right-click it, and then click Start.
  5. Close the Services window and the Administrative Tools window.
Collapse this imageExpand this image
assets folding end collapsed

Properties

Article ID: 958046 - Last Review: July 9, 2014 - Revision: 2.0
Applies to
  • Microsoft Update
  • Microsoft Windows Update
Keywords: 
kbupdateissue kbexpertisebeginner kbtshoot kberrmsg kbprb KB958046

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com