Error code 0X80248007 when you try to use Windows Update or Microsoft Update to install updates

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Article ID: 958046 - View products that this article applies to.
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SYMPTOMS

When you try to connect to the Windows Update or Microsoft Update Web site, you receive the following error code:
0X80248007

CAUSE

This issue occurs for one of the following reasons:
  • Windows Update or Microsoft Update determines that there is missing data in the Windows Update data store.
  • Windows Update or Microsoft Update cannot locate the Microsoft Software License Terms.

RESOLUTION

To resolve the issue, use the following methods in the order in which they are presented.

Method 1: Rename the Windows Update temporary download folder

To rename the Windows Update temporary download folder, follow the steps that are appropriate for your operating system.

Important After you rename the temporary download folder, updates that you have already downloaded but that you have not yet installed must be downloaded again from Windows Update or from Microsoft Update.

In Windows XP, in Windows Server 2003, and in Windows 2000, follow these steps:
  1. Start Notepad. To do this, click Start, and then click Run.
  2. Copy and then paste (or type) the following command in the Open box, and then press ENTER:
    notepad
  3. Copy and then paste (or type) the following command lines into the Notepad window:
    net stop wuauserv
    cd %systemroot%\SoftwareDistribution
    ren Download Download.old
    net start wuauserv
  4. On the File menu, click Save As, and then type Rename.bat.
  5. Click Save as type, and then click All Files.
  6. Save the Rename.bat file to your desktop.
  7. Double-click the Rename.bat file to rename the Download folder.
  8. Try to install updates again.
  9. If the issue is resolved, delete the Rename.bat file that you created in the previous steps.
If the issue is still not resolved, go to Method 2.

Note After you can successfully download and install updates, you can delete the Download.old folder to recover disk space.

In Windows Vista and in Windows Server 2008, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
     Start button
    , and then type notepad in the Start Search box.
  2. In the Programs list, click Notepad.
  3. Copy and then paste (or type) the following command lines into the Notepad window:
    net stop wuauserv
    cd %systemroot%\SoftwareDistribution
    ren Download Download.old
    net start wuauserv
  4. On the File menu, click Save As, and then type Rename.bat.
  5. Click Save as type, and then click All Files (*.*).
  6. Save the Rename.bat file to your desktop.
  7. Right-click the Rename.bat file, and then click Run as administrator.
    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for confirmation, type the password, or click Continue. This renames the Download folder.
  8. Try to install updates again.
  9. If the issue is resolved, delete the Rename.bat file that you created in the previous steps.
If the issue is still not resolved, go to Method 2.

Note After you can successfully download and install updates, you can delete the Download.old folder to recover disk space.

Method 2: Rename the Windows Update SoftwareDistribution folder

To rename the Windows Update temporary SoftwareDistribution folder, follow the steps that are appropriate for your operating system.

Important The following things are affected when you perform Method 2:
  • Updates that you have already downloaded but that you have not yet installed must be downloaded again from Windows Update or from Microsoft Update.
  • By deleting the SoftwareDistribution folder, you will remove your download history.
If you currently receive updates from Microsoft Update and from Windows Update, you will have to reselect this option from Windows Update. To do this, follow these steps:
  1. Visit the following Windows Update Web site:
    http://www.update.microsoft.com/windowsupdate
  2. On the Welcome to Windows Update screen, next to Get Microsoft Update Today, click Go.
  3. Follow the on-screen instructions to configure Microsoft Update to run on the computer.
In Windows XP, in Windows Server 2003, and in Windows 2000, follow these steps:
  1. Start Notepad. To do this, click Start, and then click Run.
  2. Copy and then paste (or type) the following command in the Open box, and then press ENTER:
    notepad
  3. Copy and then paste (or type) the following command lines into the Notepad window.
    net stop wuauserv
    cd %systemroot%
    ren SoftwareDistribution SoftwareDistribution.old
    net start wuauserv
  4. On the File menu, click Save As, and then type Rename.bat.
  5. Click Save as type, and then click All Files.
  6. Save the Rename.bat file to your desktop.
  7. Double-click the Rename.bat file to rename the SoftwareDistribution folder.
  8. Try to install updates again.
  9. If the issue is resolved, delete the Rename.bat file that you created in the previous steps.
Note After you can successfully download and install updates, you can delete the SoftwareDistribution.old folder to recover disk space.

In Windows Vista and in Windows Server 2008, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
     Start button
    , and then type notepad in the Start Search box.
  2. In the Programs list, click Notepad.
  3. Copy and then paste (or type) the following commands into the Notepad window.
    net stop wuauserv
    cd %systemroot%
    ren SoftwareDistribution SoftwareDistribution.old
    net start wuauserv
  4. On the File menu, click Save As, and then type Rename.bat.
  5. Click Save as type, and then click All Files (*.*).
  6. Save the Rename.bat file to your desktop.
  7. Right-click the Rename.bat file, and then click Run as administrator.
    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for confirmation, type the password, or click Continue. This renames the SoftwareDistribution folder.
  8. Try to install updates again.
  9. If the issue is resolved, delete the Rename.bat file that you created in the previous steps.
Note After you can successfully download and install updates, you can delete the SoftwareDistribution.old folder to recover disk space.

Properties

Article ID: 958046 - Last Review: January 16, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Update
  • Microsoft Windows Update
Keywords: 
kbupdateissue kbexpertisebeginner kbtshoot kberrmsg kbprb KB958046

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